Fair pricing and good cover
Compared a few companies, G&M offered the best balance of comprehensive cover and a fair price.
Useful
Share
4.1
Great
349 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
General & Medical receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
good service
chuffed with how G&M handled my query. Dead easy to sort out.
Useful
Share
Ethan was friendly and knowledgeable…
Ethan was friendly and knowledgeable and, from the outset, he made what could have been a difficult subject (my not wanting to renew) very easy to discuss. He made me almost feel like signng up again!
Useful
Share
Fantastic Experience
I had a fantastic experience overall with G&M, right from the initial quote stage through to a recent claim. All my questions were answered by the sales team. They never made me feel rushed or pressured. When it came to making a claim for some physiotherapy, the claims team was extremely helpful and efficient throughout.
Useful
Share
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.generalandmedical.com
All reviews
349 total • Write a review
Showing 321 - 330 of 345 reviews
PV
So far so good!
Just joined this healthcare insurance, we have received the documents today but unfortunately once we tried to login we experienced problems. I joined the chat available on the website and this gentlemen, Michael Sherman has been so helpful and kind, he actually helped us solving the login issue!! So, great experience so far. Thanks
Useful
Share
F
Reasonable service
Good service, however I when wanted to amend my policy several months into its annual term (thereby reducing the monthly costs) I was advised that I couldn't do this until the policy was due for renewal. Requested that the policy therefore be terminated and that I'd move to a cheaper supplier. Suddenly, I was advised that the policy could be amended - why put the customer through this unnecessary turmoil?
Useful
Share
MS
General and medical were one of the…
General and medical were one of the first to help support my charity mission and were the first to sponsor my Original team sementa kit, the idea was to raise £500 over 5 games in memory of my mum who passed away but has now turned into 94 games and close to £20,000 I really appreciate their faith and support. Also everyone I have dealt with especially Michael Sherman and Misha Griffin have been really nice and helpful
Useful
Share
MD
Ask questions and understand
Not had to make a claim yet so cannot give 5 stars but what attracted me was they cover existing conditions, for me it’s diabetes, unlike the bigger firms (Bupa were just rude about it) Being insurance I googled good questions to ask so, whilst not perfect, I know what I can and can’t get from my cover. Tom was good enough to even call me back later on as I had to go to work. I’m glad I spoke to them, comparison sites are fine if you just want to look at the cheapest offer but you buy blind and I made that mistake before.
Useful
Share
MN
Waste of money!
I can't believe that you have to put a letter in to get a decision about your health. Then it takes 5 days for them to think about it - ridiculous! Wasn't advised about that when I took out the policy
Useful
Share
JS
Superb all round service
My family and I have been on cover for just over five years and we have made a few claims on our policy. I had to supply them with a referal letter from my doctor which I thought would take ages at first, but I had my acceptance back a few days later, booked in for treatment and General & Medical handled the rest. Highly recommend!
Useful
Share
AM
I called to get approval for my wife's…
I called to get approval for my wife's back and was told that it couldn't be done, then after an argument of about 10 min they said they would accept a letter from the doctor, however nothing could be done until you had received her records, this is not the delay tactic you need when you have a painful back. I thought I paid over £4k for the top tear of cover so this did not happen. I am looking to move to BUPA who have been very good in the past.
Useful
Share
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.