AVOID been over a week no delv and no…
AVOID been over a week no delv and no one answers the phone!!!!!
Gas and Water Pipelines is a specialist provider of commercial, industrial, and agricultural drainage solutions based in the UK. The company offers a comprehensive range of products, including PVC-u pressure pipe systems, MDPE water pipes, and various fittings such as Plasson compression fittings and valves. With a focus on high-quality materials, all products are manufactured to meet stringent UK and European standards, ensuring reliability and durability for various applications. Targeting businesses in the commercial, industrial, and agricultural sectors, Gas and Water Pipelines serves customers looking for effective drainage solutions and reliable pipeline products. With over 50 years of combined experience in the plastics pipe industry, the company is committed to delivering efficient service and knowledgeable support to help clients choose the right products for their needs.
Reviewers overwhelmingly express dissatisfaction with GAS AND WATER, highlighting significant issues with delivery and customer service. Many customers report waiting over a week for orders that never arrive, with no response from the company when attempting to reach out.
Complaints about high shipping costs for small items, such as £24 for 200 grams of plastic, further frustrate consumers. Additionally, several reviews mention receiving incomplete orders, with missing items and long delays in dispatch. The company's claims of quick shipping are contradicted by customers' experiences, who describe the process as excessively slow. Overall, the sentiment is overwhelmingly negative, with a strong recommendation to avoid this company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.0 | 5 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 5 most recent reviews.
“Once returned only refund £17 from my £55 order”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Building Materials.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 1.0 out of 5 (poor) | 67 out of 100 | — | 5 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 217 | |
| 4.5 out of 5 (good) | 100 out of 100 | +10% | 182 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 35 |
Bottom line: GAS AND WATER is #5 of 5 on overall rating in this group.
5 reviews of GAS AND WATER. Filter by what matters to you.
AVOID been over a week no delv and no one answers the phone!!!!!
Recommend don't deal with this company, with the vat and carriage it's cost over £24 to post 200 grams of plastic. Can't be any more specific cos they've sent an unsatisfactory invoice with just the net value of the part. If I'm paying that much I want it next day on a silver cushion, didn't post it for 3 days and the job has had to be put back.
Poor company avoid like the plague Only sent half the order which took far to long to arrive and when it did missing item. Trying to get in contact is nearly impossible. Once returned only refund £17 from my £55 order. Will never use again -1 star
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Purchased two check valves on the 13th of November, after hearing nothing from the company in regards to despatch and delivery I called up on Thurs 17th, and was told they had lost the order and it would be delivered to me the next day. The package was delivered not to my house but to Matalan strangely on the evening of Sunday 21st. I didn't have a chance to collect the package on Monday and today when I picked up the order I found they had only sent one valve. I called up today Tuesday 22nd and was offered no apology after asking for a refund. Maybe this is a one-off but it goes to show that when it comes to domestic orders this company doesn't want to know.
Gas and Water Pipelines is a specialist provider of commercial, industrial, and agricultural drainage solutions based in the UK. The company offers a comprehensive range of products, including PVC-u pressure pipe systems, MDPE water pipes, and various fittings such as Plasson compression fittings and valves. With a focus on high-quality materials, all products are manufactured to meet stringent UK and European standards, ensuring reliability and durability for various applications. Targeting businesses in the commercial, industrial, and agricultural sectors, Gas and Water Pipelines serves customers looking for effective drainage solutions and reliable pipeline products. With over 50 years of combined experience in the plastics pipe industry, the company is committed to delivering efficient service and knowledgeable support to help clients choose the right products for their needs.
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