gas-elec Group Reviews

Gary Mcgowan called today to carry out a gas check on my property. He called me before arrival and was spot on time. He was very polite and very knowledgeable about his job providing me with some good energy saving tips. A credit to the company.

These guys did an electric boiler install for me and left the small flat looking like a hospital room with cabling boxing visible and stuck onto walls, a giant red klaxon alarm and a big red off on button in the hall. It turned out that they didn’t even hook the hot water upto the boiler, just the heating, selling me my existing aged immersion setup as if it was something new. The whole thing didn’t make sense and I complained but they didn’t want to know and got me to pay for amendments. I used their complaints process and of course this has led to radio silence.

The Engineer came was Marcus. He is exceptional. Very friendly. Know what he is doing. Great service 👏

Absolutely shocking actions from the driver of van ref: WP19 CTU on green dragon lane!! Using a phone nearly swerving into us and then has the cheek to start swearing and giving us the finger!!! RUDE!!!! Send your driver back to school and anger management clases!!!

Gave me an appointment quickly. Engineer, Marcus Turner was fast and efficient, and very friendly and interesting and interested in me.

Shambles of a company .cancelled twice without any warning ,oredered parts them blamed parts for not fitting boiler..said they would ring and update me on when repair will be completed and still waiting for call ..I’d advise you you ring a Local trustee company and stay away..

I called the number on my statement to pay my bill and the costs involved calling were over £5 form my mobile phone. The number on the bill was 08448805836 Beware of charges.

He was very efficient, courteous, helpful and a good worker. Would recommend. Review on behalf of my grandma.

Gary from gas-elec was here today installing a new boiler. Excellent worker, quick and efficient, polite and friendly, left everything clean and tidy. Well done! Thank you!

Marcus Turner very good engineer Thank you

very pleased with my service on my boiler marcus turner was very good at telling me how my boiler worked i hpe we can use your companey again next year thankyou

Double thanks to Gas-Elec teams! Phil was extremely responsive to our initial desperation for quotation / installation of a new boiler system to allow completion on a property sale, and Sandra likewise in following through with an EICR appointment post -sale on behalf of the new owners. They and their team's customer service when I was super stressed was hugely appreciated!!

Fantastic service delivered. The engineer took the time to explain just what he was doing and why.

Gas-Elec did a fantastic job installing a new gas boiler at our property to replace our old oil boiler. Initially a Gas-Elec engineer came to our property to assess what heating options would be available to us and how economical each solution would be so we could make an informed choice to replace our oil heating system. Once we decided that a gas system was the best solution for us, their 2 installers worked extremely hard over a weekend to fit the new combi-boiler as well as install new radiators. They were incredibly efficient, polite, tidied up after themselves and clearly took a lot of pride in their work. A few weeks later another Gas-Elec engineer came out to install the Hive system which now means we can control our new heating system from anywhere through our phones. We have noticed the benefits immediately as the house gets warmer quicker and stays warmer for longer. The old hot and cold water tanks were removed by Gas-Elec giving us more space in the loft and airing cupboard. We are delighted with the results and would really recommend them. Special thanks to Shaughan and his team!

the engineer,Marcus Turner,was so friendly and explained everything he was doing.

Gary McGowan informed us when he would arrive. He came as he said and immediately set to work. He quickly found the problem and put it right. He was very polite and pleasant and explained what he had done. We were very pleased with his visit.

Gary McGowan was efficient, friendly and professional He made sure that everything was explained and all work carried out from the beginning to end was done with care. Thank you for everything

During my yearly Gas Safety Check, engineer Denis found a fault with my gas hob. Denis checked the boiler, radiators, alarms and hob. The hob was replaced after a couple of weeks and the new hob is working great. Denis was focused and efficient in all aspects of the safety checks in my home and I certainly could not fault him. Thank you Denis for keeping us safe! Thank you to Vicki and Andrea from gas-elec Group for being pleasant and attentive during our calls.

Awful and scary experience with this company. Completely incompetent. They didn't turn up for annual gas/elec check three times in a row without any explanation or call. When they finally did attend they marked the boiler as immediate danger and I overheard someone in the office telling the engineer over the phone to "leg it". Boiler replacement was a similar fiasco including admissions that the engineers hadn't even looked at the boiler properly. Very rude, very incompetent, very big time wasters. Avoid like the plague. Unfortunately for me I had no choice in the matter as my landlord chose them.

First time with this company. A bit slow to respond to annual service request via Sedgewick but was most impressed with the engineer who arrived well within the time slot quoted. Very thorough and a pleasure to deal with Mr. Turner.