Professional, efficient and friendly set
Darrell arrived promptly and efficiently carried out the gas service. He was helpful in answering questions I had and left everything tidy e.g. he closed the loft hatch when he was finished.

11 months ago
A bit of back and forth regarding an EICR attendance, but overall happy with their prompt resolutions. Will happily keep using the service.
11 months ago
Careless and far too keen on squeezing false extra work. Dismissive attitude when queried. Failed to properly identify the type of supply - it has standard domestic supply (off pole in garden which... See more
Over a year ago
Gary McGowan came out to service our boiler and complete a Gas Safety certificate. He was incredibly accommodating with our complicated schedule, friendly and helpful! I would thoroughly recommend Gas... See more
Over a year ago
Absolutely fab. Boiler dial would not move. Called gas elec. first young lady lovely. Passed me through to engineering who were lovely yet again. Had engineer out within a couple of hours. Took a whil... See more
Darrell arrived promptly and efficiently carried out the gas service. He was helpful in answering questions I had and left everything tidy e.g. he closed the loft hatch when he was finished.
Gary McGowan Very professional engineer. Friendly and patient towards our one year old who was trying to steal from his bag. A credit to the company!
Gary McGowan was great, friendly and polite, he took the time to explain what he was doing and the results of the tests to us.10/10, would recommend
Gary was very polite when he came to do my gas safety check he also asked questions about my last check up with getting a new boiler put in he was very kind to show me how my thermostat works as it was set up wrong and explained to me how to use it and how it works witch I much appreciated
Very pleased with the service received from the engineer, Gary McGowan.He is very professional and approachable. Highly recommend.
Absolutely fantastic service from Gary McGowan very polite and professional all jobs carried out to high standard would reccomend
Had gas and elec annual checks in July. The engineer, Gary McGowan, confirmed the apt the day before and arrived on time. He is very personable, efficient and helped me understand some of the terminology used on the Records that are produced by the company. Huge thanks!
Very pleased with the service received, engineer was polite and approachable I will definitely be using the services again
The engineer was very pleasantand friendly and done his job with care ,his name is Marcus Turner thankyou
Gary McGowan repaired my boiler and did a great job, he was pleasant and informative and did a first class job. I would recommend Gary to help, you are lucky to have such a good engineer employed at your company.
Rory was able to diagnose the faulty cable within my kitchen straight away, after other companies failed to do so. He also advised me to upgrade my consumer unit to comply with industry standards. Recommended!
Good service on both my gas and electric services. Did what they said they would do and when they said they said they would do it Will use them again.
Very professional, engineer arrived on time, clean and efficient.
I have several properties I rent out and always use gas elec to carry out the gas and electric checks every year. They turn up on time and contact tenants direct so ensuring the checks take place . The forms are emailed very quickly
Many thanks to Phil C for the speedy and professional help in replacing my boiler. Kept up to date throughout and the job was completed in good time. Phil is a real credit to your company, thanks Phil.
Gary came today to do some gas safety checks he arrived on time and very efficient. Very friendly, my dog wanted to leave with him I think!
Thank you very much for a great service Gary turned up on time and very friendly
Last week I had a new boiler fitted Ideal Heating T/A ideal boiler LTD on behalf of gas-elec Group, Scott & Lewis were very efficient men, they vacuumed up the mess and took all the rubbish away with them 10th June Harborne B'ham
Prompt arrival and efficient delivery of service. Thorough throughout. Would totally recommend
Gary McGowan fitted my boiler after another company had incorrectly installed the boiler and made a mess of the fittings. Gary was friendly and tidied up any mess that was made. He came again today to do a safety gas check, he is professional and friendly and a credit to the company. Thank you.
Based on analysis of 20 reviews rated 1-2 stars for gas-elec Group
“Careless and far too keen on squeezing false extra work”
“I ordered a boiler service through openrent and this company was supposed to carry it out”
“Had an engineer booked twice to carry out an EICR”
“There was also no suitable response - so I emailed them after 10 days to which they replied that the engineer was una...”
“I ordered a boiler service through openrent and this company was supposed to carry it out”
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Gas-elec Group is a nationwide provider specializing in gas and electrical safety services for residential properties in the UK. Established in 1996, the company offers a comprehensive range of services, including gas safety inspections, boiler servicing, electrical safety checks, and plumbing repairs. Their focus is on ensuring the safety and efficiency of gas appliances and electrical installations, catering to both homeowners and landlords. In addition to routine maintenance and safety inspections, Gas-elec Group provides boiler breakdown plans that include 24/7 callouts and repairs. They also offer home buyer reports, which assess the condition of gas and electrical systems for prospective buyers and sellers. With a commitment to customer service and safety, the company aims to meet the needs of clients seeking reliable home services across the country.
Gas-elec Group receives high praise for its service quality, particularly highlighting the professionalism and efficiency of its engineers like Gary and Omar. Many customers commend the prompt responses and the accommodating nature of the staff, with several noting that issues are often resolved quickly. However, there are significant complaints regarding poor customer service, with some reviewers describing experiences as unresponsive and inflexible, particularly when scheduling appointments. A few customers express frustration over perceived attempts to upsell unnecessary services and a dismissive attitude when concerns are raised. Despite these criticisms, the majority of reviews reflect satisfaction with the technical work performed and the friendly demeanor of the engineers.
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