Great service from a polite and…
Great service from a polite and respectful young engineer Tyler was professional and respectful of our home and a credit to your comp company Would fully recommend them
4.9
Excellent
408 reviews
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Review summary
Gair Gas is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
My elderly parents had a slow dripping…
My elderly parents had a slow dripping leak on their Boiler that had been fitted by 'GAIR GAS'. After several visits and very poor workmanship, a 'singular' slow leak turned into multiple major leaks!!! Which in turn, led to a new Boiler being required. The new Boiler was poorly fitted and this also leaked. A new flu was also fitted poorly and looked absolutely awful!!! The above took several weeks and several unsuccessful visits, showcasing poor and uncaring management/service to 'very loyal' customers of theirs. Furthermore, we realised that their monthly charge for 'Boiler Cover' was over double what other professional and 'trustworthy' companies charge and my unaware parents had faithfully paid this for many, many years! GAIR GAS used to be a nice family run company, that cared for its clients... sadly, they have turned into a larger company who care about profit and NOT their loyal clientele.
Reasonable priced plumbing repairs
Had some plumbing repairs done on my old bathroom, not hard stuff, very reasonable price and they moved things around to get the bathroom working quicker for us.
New boiler
They replaced my back boiler with a self condensation boiler in a new position. Great service very neat and tidy.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.gairgas.co.uk
All reviews
408 total • Write a review
Showing 41 - 50 of 404 reviews
C
Chris
US
Happy home shield customer. Great service and nothing to pay.
Harry and an apprentice came to replace 3 TRV's. I could hear from the conversations that Harry really cared about his profession and was giving some pro tips to the apprentice. They were very efficient and all done in less than two hours. My boiler pressure has been dropping for a while but after their visit it has been stable. I'm delighted to be a Home Shield customer as it is fantastic value for money and gives me peace of mind. I know they will do a great job as that would minimise future call-outs. I highly recommend Gair Gas.
Date of experience: January 21, 2025
NA
Excellent communication between myself
Excellent communication between myself, tenant and company. Did boiler service and gas safety certificate. Arrived when they said and carried out work requested.
Date of experience: January 17, 2025
CB
Cover plan
I had Harry one of the heating engineers round to check out my boiler and heating system before I could sign up to their cover plan. As I have recently moved in I asked him lots of questions about the boiler and heating system which he was very happy to answer- or he did a good job of hiding it😂 The office staff I have spoken to are excellent too- all very reassuring and feel happy to sign up to their service.
Date of experience: January 11, 2025
JB
Efficient timely service
Sam the engineer texted me 15 minutes before arriving. He was very polite and efficient. He gave me useful advice of how to set my central heating and how to cope if I had a leak.
Date of experience: January 6, 2025
MM
Peace of mind
All the work that Gair Gas have done for me has been efficiently and courteously completed. I feel very comforted that I have a contract with them. They are always responsive.
Date of experience: January 6, 2025
R
Russ
US
Second time I have used Gair
Second time I have used Gair. First time for electrical work, this time for central heating. They are very professional and get the job done in time and cost quoted. After being let down by British gas Home are and Scottish power boiler care I will be taking out they're boiler and central heating cover this year as they are good and reliable.
Date of experience: January 6, 2025
EC
Thank you!
I called this company in despair as my home/boiler cover company had really let me down and left me without hot water for 10 days (small child, winter, no hot water = stressful) GAIR were excellent from the minute they answered the phone. Engineers were on my doorstep within a couple of hours and fixed the issue immediately. Excellent customer service and very knowledgeable engineers. Thank you for coming to our rescue!
Date of experience: January 4, 2025
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