Great service from a polite and…
Great service from a polite and respectful young engineer Tyler was professional and respectful of our home and a credit to your comp company Would fully recommend them
4.9
Excellent
408 reviews
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Review summary
Gair Gas is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
My elderly parents had a slow dripping…
My elderly parents had a slow dripping leak on their Boiler that had been fitted by 'GAIR GAS'. After several visits and very poor workmanship, a 'singular' slow leak turned into multiple major leaks!!! Which in turn, led to a new Boiler being required. The new Boiler was poorly fitted and this also leaked. A new flu was also fitted poorly and looked absolutely awful!!! The above took several weeks and several unsuccessful visits, showcasing poor and uncaring management/service to 'very loyal' customers of theirs. Furthermore, we realised that their monthly charge for 'Boiler Cover' was over double what other professional and 'trustworthy' companies charge and my unaware parents had faithfully paid this for many, many years! GAIR GAS used to be a nice family run company, that cared for its clients... sadly, they have turned into a larger company who care about profit and NOT their loyal clientele.
Reasonable priced plumbing repairs
Had some plumbing repairs done on my old bathroom, not hard stuff, very reasonable price and they moved things around to get the bathroom working quicker for us.
New boiler
They replaced my back boiler with a self condensation boiler in a new position. Great service very neat and tidy.
Company details
Information provided by various external sources
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Contact info
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Website
www.gairgas.co.uk
All reviews
408 total • Write a review
Showing 121 - 130 of 404 reviews
GM
The service visit on June 25th was carried out exactly as planned and in addition the Gair engineer helped me with an issue I had with the Hive system
The service visit on June 25th was carried out exactly as planned and the engineer additionally helped me with an issue I had with the HIVE system
Date of experience: June 26, 2024
RL
Boiler Service
I have been using Gair Gas for several years....always a professional good service. I asked the engineer about new radiators he was very I formative. I am waiting for a quote for the works.
Date of experience: June 25, 2024
DB
Excellent service
Sam did an excellent job. He was very helpful and very thorough
Date of experience: June 25, 2024
PD
Annual boiler service
Annual boiler service. Gair contacted us to remind us about this. Engineer arrived on time & did whatever was necessary to ensure that the boiler remained reliable for another year. Polite & friendly engineer and worked tidily. No problems encountered & did the work quickly & efficiently.
Date of experience: June 22, 2024
ML
Second Annual Service
Second visit from Gair with the same efficiency, courtesy and professionalism as last year. So pleased that I followed the advice of a friend and changed from my old supplier, haven’t regretted it yet!
Date of experience: June 21, 2024
JV
Good service
Agreed date to suit my needs. Engineer gave me a warning he was on his way. He undertook service efficiently and gave appropriate information.
Date of experience: June 19, 2024
RC
Home Shield
We moved to Gair Gas for our boiler and heating cover two years ago following poor service from our previous supplier. We made the change to the Home Shield plan following recommendations from friends and it has proven to be absolutely the right decision. All the representatives of the company that we have dealt with have been friendly, responsive and polite. On this occasion Alex carried out our service, he arrived on time, worked efficiently and tidily. In our experience Gair Gas provides a very good service to a high standard.
Date of experience: June 18, 2024
B
Be
US
Annual boiler service
The Gair Gas engineer Rich, delivered the usual expert and friendly service we have come to expect from this company. Their engineers and office representatives always treat any queries with warm respect and are quick to help when needed. In over twenty three years that the engineers have visited our home they have expertly maintained our heating and hot water boiler and fitted a new system when required. We have no hesitation is recommending Gair Gas.
Date of experience: June 14, 2024
SS
A customer of several years standing.
Easy to book an appointment for annual service of two boilers with Gold Plan.Engineer arrived promptly and left both sites clean and tidy.
Date of experience: June 8, 2024
DB
Always excellent customer service
Since I had a new boiler from Gair Gas 3 years ago, they have been servicing it on an annual basis. I'm always informed of when they're coming and all the guys that turn up are on time. They are always informative when I ask questions too. Thank you to Matthew who was very helpful with a radiator that wasn't functioning properly. He fixed it in seconds!
Date of experience: June 8, 2024
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