I love the fact that you can buy these…
I love the fact that you can buy these shoes and then get them Tailored to your need. Such a if a shoe is 5.5 Inxh heel you can pay the extra money to get it a 3.5 inch heel. How awesome is that? Awesome!!!
FSJ Shoes is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service.
I love the fact that you can buy these shoes and then get them Tailored to your need. Such a if a shoe is 5.5 Inxh heel you can pay the extra money to get it a 3.5 inch heel. How awesome is that? Awesome!!!
I ordered a pair of shoes in my regular size and they were a little tight. Once I informed them of the issue they immediately sent a request to the manufacturer and ordered them a half size larger. They didn’t hassle me at all. When my shoes arrived… they fit perfectly! I feel so appreciated. Thank you nice pair ❤️
My feet are difficult to fit. FSJ worked with me until we reached a solution. I have rarely experienced such excellent customer service! The shoes are of excellent quality, comfortable and unique. I’m VERY pleased.
Customer service is really helpful. I ordered wrong size and they immediately sent me the correct size. I love my shoes!
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US
“I’m thrilled with my shoe purchase! Although the size was right, the shoes turned out to be a bit uncomfortable to walk in—but the seller made the entire exchange and return process a breeze. They were incredibly patient, responded to all my questions within hours, and handled everything professionally and courteously. I truly appreciate their top-notch customer service and would happily shop with them again!
Date of experience: May 20, 2025
Customer service were so helpful and attentive to my request for replacement shoes. They resent them out to me with a tracking number still with enough time for my event. I love my new shoes !!! 🌸🫶🌸
Date of experience: May 20, 2025
I sandali sono molto belli, comodi e rifiniti benissimo.. il personale ha una gran cura dei dettagli e cerca di soddisfare le nostre esigenze al meglio. Consiglio
Date of experience: May 19, 2025
I received a pair of heels that were larger than previous pairs in the same size. Different shoes but Cara Chen was fabulous handling the return/swap without any headaches or grief. I am a customer for life and the selection is the best I've ever seen for larger sizes.
Date of experience: May 15, 2025
US
FSJ shoes not only has the MOST UNIQUE & PRETTIEST SELECTION of BOOTS & HEELS in my FAVE COLOR *PINK*… but they have an even more amazing CUSTOMER SERVICE TEAM! I ordered my usual US size but it came back 1 whole size too big. FSJ responded to my exchange request right away & ELIMINATED THE HASSLE OF SHIPPING BACK MY PAIR… & SHIPPED ME A BRAND NEW PAIR OF BOTH BOOTIES IN THE RIGHT SIZE… no questions asked! IT WAS THE MOST PLEASANT “EXCHANGE / RETURN” EXPERIENCE EVERRR!!! Go get yourself a cute pair of heels now!
Date of experience: May 8, 2025
US
Tall and unique! I ordered two pairs and thought I was gonna have to return one. I figured out the problem. These shoes are unstable on uneven surfaces such as carpet. When I initially put them on I walked on the carpet and rolled my ankle. I put them on again and walked on the wood floors and they were fine. I love these shoes!! I messaged the seller and was so happy with how they handled everything! Thank you for your excellent customer service.
Date of experience: May 6, 2025
You really get to build a shoe just for you and it was made it
Date of experience: April 29, 2025
I love the vegan suede boots, which are a challenge to find. I won't wear leather. They run a little small, so I had to exchange for a 1/2 size up. FSJ was responsive and immediately exchanged one size for the other.
Date of experience: April 19, 2025