Review summary

FSJ Shoes is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service.

Based on reviews, created with AI

See what reviewers are saying

I love the fact that you can buy these…

I love the fact that you can buy these shoes and then get them Tailored to your need. Such a if a shoe is 5.5 Inxh heel you can pay the extra money to get it a 3.5 inch heel. How awesome is that? Awesome!!!

Fun Shoes…

I ordered a pair of shoes in my regular size and they were a little tight. Once I informed them of the issue they immediately sent a request to the manufacturer and ordered them a half size larger. They didn’t hassle me at all. When my shoes arrived… they fit perfectly! I feel so appreciated. Thank you nice pair ❤️

Feet difficult to fit

My feet are difficult to fit. FSJ worked with me until we reached a solution. I have rarely experienced such excellent customer service! The shoes are of excellent quality, comfortable and unique. I’m VERY pleased.

Customer service is really helpful

Customer service is really helpful. I ordered wrong size and they immediately sent me the correct size. I love my shoes!

Company details

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All reviews

100 total • Write a review

Showing 11 - 20 of 96 reviews
C
5 out of 5 stars

Great Shoes Great Service

Awesome service and the shoes are to die for. I brought me a pair even though they were to small customer service jumped right in and got things straight. Awesome company to buy shoes from.

Date of experience: May 24, 2025

H
5 out of 5 stars

I found my dream Shoe website!!

I love the variety and for the quality you just can’t be the price. So many cute shoes to choose from! Beautiful selection!

Date of experience: May 24, 2025

b
5 out of 5 stars

“I’m thrilled with my shoe purchase

“I’m thrilled with my shoe purchase! Although the size was right, the shoes turned out to be a bit uncomfortable to walk in—but the seller made the entire exchange and return process a breeze. They were incredibly patient, responded to all my questions within hours, and handled everything professionally and courteously. I truly appreciate their top-notch customer service and would happily shop with them again!

Date of experience: May 20, 2025

LM
5 out of 5 stars

Wrong shoe size

Customer service were so helpful and attentive to my request for replacement shoes. They resent them out to me with a tracking number still with enough time for my event. I love my new shoes !!! 🌸🫶🌸

Date of experience: May 20, 2025

MC
5 out of 5 stars

Sandali con borchie

I sandali sono molto belli, comodi e rifiniti benissimo.. il personale ha una gran cura dei dettagli e cerca di soddisfare le nostre esigenze al meglio. Consiglio

Date of experience: May 19, 2025

BY
5 out of 5 stars

I received a pair of heels that were…too large

I received a pair of heels that were larger than previous pairs in the same size. Different shoes but Cara Chen was fabulous handling the return/swap without any headaches or grief. I am a customer for life and the selection is the best I've ever seen for larger sizes.

Date of experience: May 15, 2025

G
5 out of 5 stars

FSJ FOR PRETTY HEELS & EASY EXCHANGE!

FSJ shoes not only has the MOST UNIQUE & PRETTIEST SELECTION of BOOTS & HEELS in my FAVE COLOR *PINK*… but they have an even more amazing CUSTOMER SERVICE TEAM! I ordered my usual US size but it came back 1 whole size too big. FSJ responded to my exchange request right away & ELIMINATED THE HASSLE OF SHIPPING BACK MY PAIR… & SHIPPED ME A BRAND NEW PAIR OF BOTH BOOTIES IN THE RIGHT SIZE… no questions asked! IT WAS THE MOST PLEASANT “EXCHANGE / RETURN” EXPERIENCE EVERRR!!! Go get yourself a cute pair of heels now!

Date of experience: May 8, 2025

K
5 out of 5 stars

Tall and unique

Tall and unique! I ordered two pairs and thought I was gonna have to return one. I figured out the problem. These shoes are unstable on uneven surfaces such as carpet. When I initially put them on I walked on the carpet and rolled my ankle. I put them on again and walked on the wood floors and they were fine. I love these shoes!! I messaged the seller and was so happy with how they handled everything! Thank you for your excellent customer service.

Date of experience: May 6, 2025

JS
5 out of 5 stars

You really get to build a shoe just for…

You really get to build a shoe just for you and it was made it

Date of experience: April 29, 2025

Gb
5 out of 5 stars

I love the vegan suede boots

I love the vegan suede boots, which are a challenge to find. I won't wear leather. They run a little small, so I had to exchange for a 1/2 size up. FSJ was responsive and immediately exchanged one size for the other.

Date of experience: April 19, 2025

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