Review summary

Freethought Internet is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.

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Based on reviews, created with AI

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N

NR

5 out of 5 stars
Fast late night response

For small business owners, especially new ones like me, work never stops. Trying to setup a new website and email late at night, I ran into some difficulties. Logged a case and got a swift response from Dmitriy helping resolve the issue quickly. It was well AFTER MIDNIGHT! Not only the quality response, but the amazing instant late night response meant I could complete what I needed to do, and not wait a few more days before I got time again to look at things. Hugely impressed with amazing service. Huge THANKS Dmitriy & Freethought.

L

Lauren

5 out of 5 stars
Top customer service

I have used freethought for several years for our hosting company. They have helped resolve several issues promptly and offer a high level of support as well as providing in-depth knowledge. They just recently restored a backup for me during the weekend due to a malware attack and cannot fault their assistance in this matter. Would certainly not hesitate to use their services in the future & would recommend them fully.

D

Dean

5 out of 5 stars
Hard to beat...

I have been using Freethought Internet for website and domain name hosting for at least 10 years. I am not their best customer by a long shot, but that never seems to matter; the service is always excellent. I have some tech knowledge, but I have also made some really dumb mistakes from which the guys and girls at Freethought have efficiently and patiently rescued me. And even when I flag a regular query as 'low priority', it is usually answered within an hour, if not minutes. For price, professionalism and personal service, it would be hard to beat this company.

D

Dave

5 out of 5 stars
Always exceptional customer support

Always exceptional customer support. Always have the answers and are happy to help. Superb hosting too, never let me down. 100% best company for hosting.

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All reviews

39 total • Write a review

Showing 21 - 30 of 35 reviews
R

Rob

US

5 out of 5 stars

Brilliant customer service

Brilliant customer service — going above and beyond to help me move my hosting over to Freethought. And their ethical policy is brilliant. I'd recommend 100% to others — they're miles ahead of the two major hosting companies that I've used before.

Date of experience: January 7, 2021

JM
5 out of 5 stars

Fantastic Service

These guys offer a great service, I highly recommend them as a hosting provider.

Date of experience: December 14, 2020

S
5 out of 5 stars

Top class

Immediate and first-class response to queries and requests for help. Enthusiastic, technically proficient and willing to help. Highly recommended – top class.

Date of experience: December 13, 2020

BD
5 out of 5 stars

A first-rate organisation

They took over my web hosting a year ago and were so helpful and have continued ever since - and, with the bonus of being 40% cheaper than my previous hoster. Even this week I had to change something on their site that applied to my account and I didn't understand it, but they did it for me without hesitation. They are true professionals.

Date of experience: December 3, 2020

RL
5 out of 5 stars

Fantastic Service every time

Been a client for years and have always been very impressed with their professionalism and response times. Nothing is ever too much and they are very patient. Excellent value for money. You will never get this great service from Go Daddy or Squarespace, 121 etc etc. Keep supporting your independents.

Date of experience: December 2, 2020

HW
5 out of 5 stars

henrywillsher.com

The guys in support have been responsive and helpful, ensuring the successful maintenance of my website, henrywillshercom. If you're starting up your won site and want the minimum of time to do it, they have all the templates and support. Thanks.

Date of experience: November 30, 2020

PH
5 out of 5 stars

Freethought Internet Ltd .....look no further!

As a relative novice and having only needed a domain from Oct 2019, Freethought Internet Ltd very patiently helped me set up the domain registration and several associated email addresses. Mine is probably the smallest account type they operate and following a very minimal cost for the initial set up, the hosting only pays them around £36 per YEAR! However, I feel I am treated with the same urgency and given the same respect as a larger account holder. The mail server / access has never yet failed me and I would thoroughly recommend them to any potential customer, new or old / large or small. A Lincoln-local, easy-to-get-hold-of company. If you are Lincoln based....you should not be looking further than Freethought Internet Ltd.

Date of experience: November 27, 2020

PB
5 out of 5 stars

Great company as well as individuals

Great company as well as individuals who care. They managed the migration process and made life really easy for me. Well recommended

Date of experience: November 27, 2020

C
5 out of 5 stars

Quality customer service

I knew nothing about creating my own website and Freethought were so helpful when I got into difficulties. The customer service was so responsive. Thank you.

Date of experience: November 26, 2020

RF
5 out of 5 stars

Highly Recommended!!

Our customer journey with Freethought has been nothing short of fantastic. Customer support is refreshingly responsive and helpful. The reliability of the hosting solutions is second to none. Part of our business is web design and Freethought have allowed us to pass their excellent service on to our clients, who in turn are immensely happy! What a refreshing change to have a hosting company that can offer top notch service and a friendly, responsive team. Couldn't recommend them more.

Date of experience: November 26, 2020

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