I spoke to Tyler who sorted my problem…
I spoke to Tyler who sorted my problem straight away he was polite and fast acting

Footasylum is an online retailer specializing in footwear, apparel, and accessories. The company offers a wide range of products from popular brands, catering primarily to fashion-conscious consumers who are interested in streetwear and contemporary styles. With a focus on providing high-quality products, Footasylum aims to meet the needs of both casual shoppers and dedicated sneaker enthusiasts. The target market for Footasylum includes young adults and teenagers who are looking for stylish and comfortable footwear and clothing options. The company's website, www.footasylum.com, features a user-friendly interface that allows customers to browse and purchase items easily. By offering a diverse selection of products, Footasylum positions itself as a go-to destination for those seeking the latest trends in fashion and footwear.
Footasylum receives high praise for its fast delivery and excellent customer service, with many reviewers highlighting the helpfulness of staff like Shaeik and Hannah in resolving issues efficiently. Customers appreciate the wide variety of clothing brands available and the overall quality of products, often noting that items arrive in great condition and on time.
However, some negative experiences emerge, particularly regarding delivery issues, with one reviewer labeling the company a "scam" after facing problems with their order and address. Others express frustration over missing items and the lack of support from certain staff members during these situations. Despite these complaints, the majority of feedback remains overwhelmingly positive, showcasing Footasylum as a reliable shopping destination. Overall, the sentiment is largely favorable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 100 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 100 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“I am always happy to purchase the items as footasylum provides a fast delivery and great customer service”
“SCAM SCAM SCAM”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: Footasylum is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.6).
100 reviews of Footasylum. Filter by what matters to you.
I spoke to Tyler who sorted my problem straight away he was polite and fast acting
Tatiana was very helpful I. Getting tracking details to me.
Staff was very helpful after yet another parcel went missing from courier. Sorted it straight away no issues
Shaeik Has been amazing! The best of the best. Very professional, kind and compassionate. Most definitely hard worker and I can’t thank them anymore. They even convinced me to buy more footasylum products! So so grateful and thankful. All the best and take care. Deserves a raise and promotion!
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My trainers arrived and they weren’t new, all the suede was worn. Disappointed!!
Great fast delivery. Ordered item at 10.25pm and it arrived next day by lunchtime. Postage for next day was only 99p as well. Website is easy to use and great variety of items. Couldn’t recommend enough. Birkenstocks I ordered were also cheaper than anywhere else on the net.
Really happy with the service and support from kyle
Not had it yet was out for delivery last Monday and never got delivered contacted evri but not had any luck with them yet had to buy another pair as was away in Spain the weekend so paid for these and not recieved them they said they have contacted you aswell
Quality products, great sales and quick online delivery.
My delivery never arrived amazon posted a fake delivery picture i proved this was not my address they then posted another random photo which again is not my address or any neighbours but they have refused my refund I am having to go through my bank to claim back my money which is ridiculous I paid for next day delivery also so items should have been signed for This reply is ridiculous and clearly you are scamming people as I provided proof it wasn’t delivered photo to prove it was not delivered to address provided as stated and the pictures you tried to say was my honest is a completely different door colour and shows no door number just a parcel in the delivery drives hand DO NOT BUY FROM HERE AS THEY DO NOT RESOLVE ISSUED CAUSED BY THIER SERVICE PROVIDER
Excellent condition
Fast next day delivery 10/10
Footasylum is an online retailer specializing in footwear, apparel, and accessories. The company offers a wide range of products from popular brands, catering primarily to fashion-conscious consumers who are interested in streetwear and contemporary styles. With a focus on providing high-quality products, Footasylum aims to meet the needs of both casual shoppers and dedicated sneaker enthusiasts. The target market for Footasylum includes young adults and teenagers who are looking for stylish and comfortable footwear and clothing options. The company's website, www.footasylum.com, features a user-friendly interface that allows customers to browse and purchase items easily. By offering a diverse selection of products, Footasylum positions itself as a go-to destination for those seeking the latest trends in fashion and footwear.
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