Footasylum is an online retailer specializing in footwear, apparel, and accessories. The company offers a wide range of products from popular brands, catering primarily to fashion-conscious consumers who are interested in streetwear and contemporary styles. With a focus on providing high-quality products, Footasylum aims to meet the needs of both casual shoppers and dedicated sneaker enthusiasts. The target market for Footasylum includes young adults and teenagers who are looking for stylish and comfortable footwear and clothing options. The company's website, www.footasylum.com, features a user-friendly interface that allows customers to browse and purchase items easily. By offering a diverse selection of products, Footasylum positions itself as a go-to destination for those seeking the latest trends in fashion and footwear.
Footasylum receives high praise for its fast delivery and excellent customer service, with many reviewers highlighting the helpfulness of staff like Shaeik and Hannah in resolving issues efficiently. Customers appreciate the wide variety of clothing brands available and the overall quality of products, often noting that items arrive in great condition and on time.
However, some negative experiences emerge, particularly regarding delivery issues, with one reviewer labeling the company a "scam" after facing problems with their order and address. Others express frustration over missing items and the lack of support from certain staff members during these situations. Despite these complaints, the majority of feedback remains overwhelmingly positive, showcasing Footasylum as a reliable shopping destination. Overall, the sentiment is largely favorable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 100 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 100 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“I am always happy to purchase the items as footasylum provides a fast delivery and great customer service”
“SCAM SCAM SCAM”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 100 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: Footasylum is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.6).
100 reviews of Footasylum. Filter by what matters to you.
Over a year ago
Found everything i wanted its has various clothes brands with excellent delivery service.
Over a year ago
wanted some white trainers and was told the convers trainers were comfy so i went for it, Arrived today tried them on very comfy and stylish i now want a pair in black
I am always happy to purchase the items as footasylum provides a fast delivery and great customer service. Unfortunately, my parcel got lost and I communicated with Amirah who was really helpful to resolve my issue. Thank you very much Amirah for your support!!! Much appreciated.
Found everything i wanted its has various clothes brands with excellent delivery service.
wanted some white trainers and was told the convers trainers were comfy so i went for it, Arrived today tried them on very comfy and stylish i now want a pair in black
Placed an order 5pm Saturday and received next day at 4pm! Son very pleased with his trousers and I was super pleased as they were in the sale!
Ordered yesterday got my items following afternoon. No hassle
I was missing two items from my delivery, spoke to one person on the chat that had no interest in helping me, the spoke to someone called Hannah that took the time to listen to my problems/ issues and resolved them, thank you so much Hannah .
Fast delivery and I didn’t have to pay extra. Great communication regarding tracking
SCAM SCAM SCAM. Avoid this company. Placed an order. Paid almost £500. Courier returned the parcel back apparently my address was wrong. It’s not. These jokers say it’s out of their hands. Now I have to wait weeks for a refund. Absolute scam artists. Ordered with JD. next day delivery Avoid this company In reply to your reply. That is INCORRECT and it was confirmed via messages with your customer service the address was correct. So please don’t reply with lies. You are a scam company and I want an immediate refund. Look at the messages sent to your inbox. Address was correct. You use cheap couriers. There was a road diversion and I assume the lazy driver couldn’t be bothered to drive round so marked it incorrect The fact you have cheek to lie in your reply on here shows how bad your customer service is. And I’m still none the wiser as to when I get my money refunded? You assume customers have £500 lying around to spend on clothes they don’t receive? Just checked ORIGINAL order. Address absolutely correct. Why are you lying? And I must wait up to 10 days for a refund. Do not use this company
Shaeik solved my problem quickly and effectively! Thank you.
I have never used Footasylum before. My daughter sent me a photo of the trainers she wanted in a shop with the message, "These are 30% off today on the Footasylum website". I went straight onto the website and ordered the shoes from the sale. I was pleased to receive live updates on the process of the order over the following 48hrs until they arrived..Two very happy customers!
Picked up a coat today that had a mark on it and wasn’t sure how to exchange. Contacted Sophie through your instagram chat, who couldn’t have been more helpful and arranged an exchange. So grateful for her excellent customer service and how quickly this was sorted for me. Thank you
Great customer service . Very good n helpful staff. Abbie has sort out my issue so quick. Very helpful.
Absolutely love my order! My package arrived after 2 days standard delivery! So happy with my purchase and the experience and service I have received from you guys at footasylum. Would recommend again and again , Love you guys
Footasylum is an online retailer specializing in footwear, apparel, and accessories. The company offers a wide range of products from popular brands, catering primarily to fashion-conscious consumers who are interested in streetwear and contemporary styles. With a focus on providing high-quality products, Footasylum aims to meet the needs of both casual shoppers and dedicated sneaker enthusiasts. The target market for Footasylum includes young adults and teenagers who are looking for stylish and comfortable footwear and clothing options. The company's website, www.footasylum.com, features a user-friendly interface that allows customers to browse and purchase items easily. By offering a diverse selection of products, Footasylum positions itself as a go-to destination for those seeking the latest trends in fashion and footwear.
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