Spoke to Chelsea and she was very help…
Spoke to Chelsea and she was very help and very quick with the answer to my question

Footasylum is an online retailer specializing in footwear, apparel, and accessories. The company offers a wide range of products from popular brands, catering primarily to fashion-conscious consumers who are interested in streetwear and contemporary styles. With a focus on providing high-quality products, Footasylum aims to meet the needs of both casual shoppers and dedicated sneaker enthusiasts. The target market for Footasylum includes young adults and teenagers who are looking for stylish and comfortable footwear and clothing options. The company's website, www.footasylum.com, features a user-friendly interface that allows customers to browse and purchase items easily. By offering a diverse selection of products, Footasylum positions itself as a go-to destination for those seeking the latest trends in fashion and footwear.
Footasylum receives high praise for its fast delivery and excellent customer service, with many reviewers highlighting the helpfulness of staff like Shaeik and Hannah in resolving issues efficiently. Customers appreciate the wide variety of clothing brands available and the overall quality of products, often noting that items arrive in great condition and on time.
However, some negative experiences emerge, particularly regarding delivery issues, with one reviewer labeling the company a "scam" after facing problems with their order and address. Others express frustration over missing items and the lack of support from certain staff members during these situations. Despite these complaints, the majority of feedback remains overwhelmingly positive, showcasing Footasylum as a reliable shopping destination. Overall, the sentiment is largely favorable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 100 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 100 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“I am always happy to purchase the items as footasylum provides a fast delivery and great customer service”
“SCAM SCAM SCAM”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shoes & Accessories.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 100 | |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 2.5 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 2.7 out of 5 (poor) | 3.0 out of 5 (fair) | +12% | 368 |
Bottom line: Footasylum is #2 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 4.6).
100 reviews of Footasylum. Filter by what matters to you.
Spoke to Chelsea and she was very help and very quick with the answer to my question
There are a great choice of brands, lots of available sizes in the sale products. My order arrived super quickly within 2 days of ordering with standard delivery. I would highly recommend!
Fast delivery and great choice of products. Will definitely purchase again. Loved that I could pay with Klana too. I actually thought my order was missing and could speak to someone quickly via Facebook and Instagram. Turned out it wasn't missing and my husband had taken it in and didn't remember! But it was easy to reach them if it had turned out it was missing. So good customer service.
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Chloe was fantastic, so efficient and outstanding at delivering a high standard of customer service. Chloe ensured that my query for a return was solved, many thanks.
Footasylum customer service was great really helpful and informative than you tatiana
Always good value for money and fast delivery
Ordered 3 pair of swim shorts but only 2 delivered. Contacted live chat put through to Hakeem very helpful and good communication. Explained that had been charged for 3 shorts but on checking CCTzv only 2 sent, the other was out of stock. Took time to check and help and issued refund to be sent through to my bank. Hakeem was very professional at all times Issue with company not informing me that an item was out of stock which is bad practice and customer service otherwise no issues, also refund can take up to 10 days when you take out money on day if order this delay does not seem fair
Excellent products. Super fast shipping very happy with Footasylums service
Absolutely amazing
Quick delivery and no hassle at all.
Great prices, extremely quick delivery! I would definitely recommend this company to others!
Actually no star!!! They are running a scam. I am ordered a few shoes from them in different orders. In of the orders, I had 3 items, which I used Inpost to return. But only received refund for one item. They claim I send them empty boxes. Both inpost and Footasylum has refused to help. And then the same thing happened to an another order. Returned 2 items, received refund for one saying that they received an empty box for the other one. They refused to help and we have now gone to our bank to resolve this. I would never use them again.
You have an employee named Hakim. He is a wonderful and great person. He helped me, unlike another employee who closed the chat in my face and did not want to work. Many thanks to the employee Hakim.
Footasylum is an online retailer specializing in footwear, apparel, and accessories. The company offers a wide range of products from popular brands, catering primarily to fashion-conscious consumers who are interested in streetwear and contemporary styles. With a focus on providing high-quality products, Footasylum aims to meet the needs of both casual shoppers and dedicated sneaker enthusiasts. The target market for Footasylum includes young adults and teenagers who are looking for stylish and comfortable footwear and clothing options. The company's website, www.footasylum.com, features a user-friendly interface that allows customers to browse and purchase items easily. By offering a diverse selection of products, Footasylum positions itself as a go-to destination for those seeking the latest trends in fashion and footwear.
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