Good staff and nice service.
Good staff and nice service. I have used them for the past 2 years and am happy with their level of customer service. Good people and the food is very nice too !!!

Royal Brunei Airlines is a boutique airline headquartered in Brunei, specializing in providing flight ticket booking services to a variety of domestic and international destinations. The airline offers a range of travel options, catering primarily to leisure travelers, business professionals, and expatriates seeking to explore Brunei and other key locations across Asia and beyond. With a focus on customer satisfaction, Royal Brunei Airlines provides essential travel updates and advisories, ensuring travelers are informed about requirements and services before their journeys. The company operates flights that connect passengers to significant capitals, enhancing accessibility and cultural exchange. For more information on flight schedules, booking, and travel policies, customers can visit the official website at www.flyroyalbrunei.com.
Royal Brunei Airlines receives mixed feedback from its customers, with a notable divide in experiences. Many reviewers appreciate the attentive service and comfortable seating, highlighting positive interactions with staff and the value for money, especially on long-haul flights.
However, a significant number of complaints focus on poor customer service, particularly during check-in and flight delays, with some passengers reporting unprofessional staff behavior and lack of communication. Instances of lost luggage and inadequate responses to complaints further contribute to the negative sentiment. While some travelers express satisfaction with their overall experience, the recurring issues with flight management and customer support overshadow the positives. Overall, the sentiment leans towards disappointment.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 26 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2024.
| Month | Average | Reviews |
|---|---|---|
| Dec 23 | 5.0 | 2 |
| Jan 24 | 1.0 | 2 |
| Feb 24 | — | 0 |
| Mar 24 | 5.0 | 1 |
| Apr 24 | 1.0 | 1 |
| May 24 | — | 0 |
| Jun 24 | 1.3 | 3 |
| Jul 24 | — | 0 |
| Aug 24 | 3.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 26 most recent reviews.
“I was calling for reschedule my friends fly ‘Nd the service was excellent”
“Worst attitude and customer service ever”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.8 out of 5 (fair) | 100 out of 100 | 3.0 out of 5 (fair) | 2.5 out of 5 (poor) | 2.2 out of 5 (poor) | — | 26 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Royal Brunei Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 2.2).
26 reviews of Royal Brunei Airlines. Filter by what matters to you.
Good staff and nice service. I have used them for the past 2 years and am happy with their level of customer service. Good people and the food is very nice too !!!
I was super impressed with the whole experience Melbourne to London. It's a pity their stopover holidays can't be booked from Melbourne (their computer system gets confused by the fact that the flight to London departs just after midnight and tries to make you pay for accommodation that night). And they really need to sort out affordable transportation to and from the airport after 6pm if they want people to visit their country. But my flights were punctual, the economy cabin crew and ground staff nice (no alcohol of course), and thankfully the flights weren't too full since some of the loos were malfunctioning. I'd recommend this airline.
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Polarized pattern: few middle ratings. 46% of recent reviews are 4–5★ and 54% are 1–2★.
Royal Brunei Airlines is a boutique airline headquartered in Brunei, specializing in providing flight ticket booking services to a variety of domestic and international destinations. The airline offers a range of travel options, catering primarily to leisure travelers, business professionals, and expatriates seeking to explore Brunei and other key locations across Asia and beyond. With a focus on customer satisfaction, Royal Brunei Airlines provides essential travel updates and advisories, ensuring travelers are informed about requirements and services before their journeys. The company operates flights that connect passengers to significant capitals, enhancing accessibility and cultural exchange. For more information on flight schedules, booking, and travel policies, customers can visit the official website at www.flyroyalbrunei.com.
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