Fletchers Solicitors is a UK-based legal firm specializing in serious personal injury and medical negligence claims. The company provides expert legal representation for individuals who have suffered catastrophic injuries due to various circumstances, including road traffic collisions, workplace accidents, and medical negligence. Their team of dedicated solicitors works on a no win, no fee basis, ensuring clients can pursue their claims without financial risk. Fletchers Solicitors caters to individuals and families in need of legal support during challenging times. In addition to legal expertise, the company emphasizes a holistic approach by offering practical rehabilitation and well-being support to help clients recover. Through initiatives like the Fletchers Foundation, the firm is committed to making a positive impact in the communities they serve, reflecting their dedication to both client care and community support.
Fletchers Solicitors receives high praise from many customers for their professional and supportive legal services, particularly in handling personal injury claims. Reviewers frequently highlight the excellent communication and transparency throughout the process, with specific mentions of staff members like Emma McCosh and Starr Thompson, who provide clear guidance and reassurance.
Many appreciate the personalized support they receive, making complex legal matters more manageable. However, some customers express frustration regarding delays, noting that their cases can take months or even years to resolve. Despite these concerns, the overall sentiment remains overwhelmingly positive, with a significant majority of clients recommending Fletchers for their expertise and dedication.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 60 | 100% | — | ● Low |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I’ve been kept up to date with the information that I need, I find their service helpful,very friendly & professiona...”
“Utter waste of time”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Legal Services.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | — | 1,078 | |
| 4.4 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | −14% | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,000 |
Bottom line: Fletchers Solicitors is #3 of 5 on overall rating in this group.
60 reviews of Fletchers Solicitors. Filter by what matters to you.
I found this Solicitors to be both very professional and empathetic, a combination which is a rarity… their customer care, knowledge and support during an incredibly difficult time has been exemplary.. my Solicitor Starr Thompson has been all of the above and more..
I will forever be grateful to Hannah and the team. During the worst time of our lives, they have guided us and helped us in the most wonderful way. Always kind, caring and approachable but professional and determined enough to get the best possible outcomes for my son. Hannah gained my trust very early on and I am thankful they were the ones to take on my son's case. Thank you all.
Robert Collinge at Fletchers is just the person you want to support you through a long drawn out personal injury claim! He was great - always available, supportive, friendly, professional and of course a great source of legal advice with a wealth of experience. Most importantly, he listened to me and let me make my own decisions when things came to a head. I was delighted with the final outcome. Fletchers team were prompt, efficient and easy to engage with especially Noor Choudhury who assisted on my case. Fletchers did everything necessary to support my claim and I have no hesitation in recommending them.
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Thanks a lot
Cannot recommend this firm enough, they were fantastic & assuring throughout my claim. Friendly & professional & remained in constant contact every step of the way. I was surprised they won my case due to the company they went up against, but they didn’t stop until we won the claim. I couldn’t be happier with their hard work & efforts, they were excellent throughout.
Excellent service from all the staff I dealt with.Was kept in the loop continuously and everyone I spoke to was clear lucid and helpful.I would also like to thank the solicitor Stuart in court for his excellent service especially when I had technical problems with the video link,and his professionalism in his summing up
Very professional service with a friendly vibe. Lots of updates and communication.
Don't go with them. I have a clear evidence of a medical negligence. Their nurse doesn't seem to be experienced much. My previous GP refused to send me for neck MRI as she said I had one done 2 years ago. I had a fall and I complained of a neck pain. I also asked her to refer me to neurologist which she also hasn't done. I had to go for a private MRI which showed a neck fracture on C4 and C5 and it very likely caused my neurological condition which has been diagnosed by neurologist. My symptoms started just after the fall I had. Fletcher solicitor's nurse said that apparently there was not medical negligence there as my symptoms were caused by neurological condition rather than a spinal injury . Spinal injury caused my neurological condition and it has been ignored by my previous GP. I have a clear evidence of a spinal injiry which caused neurological condition
We found them to be careing thorough and on side . They worked hard to get the best result .our lawyer daniel got us the best result possible .
Ruby is very professional. Ruby kept me upto date at every stage. She always replied promptly and explained issues in a way that was easy to understand. I really appreciated her human side.
Julian Fox is just brilliant. From start to finish, for nearly a year now, he has been so patient and informative and thoughtful with my case and always been considerate and offered the best advice for each stage. A good offer has now been accepted, thanks to Julian, and I can't thank him enough for his time and continued effort and hard work on the case. Will definitely be reaching out to Julian again if anything else of a similar nature arises!
If you haven’t already made the mistake by seeking their help then DON’T They don’t contact you back, they allow the GP’S to withhold various parts of medical notes over a period of 7 months. If you complain then they’ll remind you cases can take three years! That’s all well and good but at this rate it will be 3026. I was promised a call back several times and didn’t get one. Just because it can go on for three years it doesn’t excuse the fact their not chasing it the way they should.
From the very beginning, when I first contacted Fletchers, they were professional, supportive, and proactive. They guided us through the claims process every step of the way, and when my dad sadly passed away midway through the claim, they handled everything with great compassion and care. They kept me informed throughout by arranging regular calls and explaining the legal terminology in a way that was easy to understand. Even when we encountered setbacks, they never gave up and continued to fight for my dad’s case. Thanks to their determination, we finally achieved justice for my late father. I am especially grateful to Lauren, who was involved in the later stages, from start to finish when she worked on the case, she responded to emails promptly, took the time to reassure me with phone calls during an incredibly stressful period, and remained committed to seeing the claim through to a successful conclusion. I can’t thank Fletchers enough for their dedication, professionalism, and compassion in bringing my dad’s claim to a positive outcome. I will always be grateful for everything they did for me.
Dont waste your time, factual evidence in a telephone recording, lead consultant stating diagnosis wrong, another consultant discharged without investigations, then proved its way worse, now lost movement in left foot. Refused to accept claim. The information collected wasn't taken down correctly, I have evidence, and never asked me to email it for review. Complaints ignored by consultant could have prevented now diaphragm could possibly stop working, and be left on a ventilator for rest of my life. I'll find another solicitor that collect as much evidence as possible before refusing
Fletchers have been amazing throughout my case. Jamil did an excellent job securing a successful outcome for me. He kept me informed and updated every step of the way, communicated clearly, and explained the entire process in a way that was easy to understand. I would highly recommend Fletchers to anyone looking for professional, supportive, and knowledgeable legal representation. Thank you, Jamil, and the whole team at Fletchers!
Very professional through out. Joe Johnson gave me some great advice and kept me informed through Great service and friendly Would highly recommend this company if you ever need some help.
fletchers solicitors we’re very helpful, patient and understanding, they were very lovely and made me feel very comfortable and safe with the information and responses I received.
Fletchers came to see me while I was still in hospital. Explained how they could help and over the last three years have arranged care and supported me in every way possible. Without them my recovery would have been much more difficult and stressful. Very approachable and empathetic, great team
I would definitely recommend Fletchers Solicitors. I found everyone who I spoke to caring and understanding of what I had gone through and professional at all times. My case handler has been fantastic. Always thought about what was right for me and worked tirelessly to get the outcome they believed was the right one.
Fletchers Solicitors is a UK-based legal firm specializing in serious personal injury and medical negligence claims. The company provides expert legal representation for individuals who have suffered catastrophic injuries due to various circumstances, including road traffic collisions, workplace accidents, and medical negligence. Their team of dedicated solicitors works on a no win, no fee basis, ensuring clients can pursue their claims without financial risk. Fletchers Solicitors caters to individuals and families in need of legal support during challenging times. In addition to legal expertise, the company emphasizes a holistic approach by offering practical rehabilitation and well-being support to help clients recover. Through initiatives like the Fletchers Foundation, the firm is committed to making a positive impact in the communities they serve, reflecting their dedication to both client care and community support.
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