First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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We've had new windows and a door fitted today John and Connor who did the install were fantastic. Very polite clean and efficient. Thanks for a great job 👍
Date of experience: February 24, 2025
Had fantastic service from start to finish. The lads that sold us the door were polite and helped get us the best deal (although make sure to keep 4 hours free! They were here until 7pm, we didn't realise it would take so long) One downside was that I dont really enjoy the sales tatics of calling the manager to get a lower cost, having worked in sales myself, but that is what it is. The first price is extortionate and I hope no one pays that. The ssleman did work with us to get to a price we were happy paying however, which seemed impossible at first. We eventually selected a beautiful door and my daughter (2!) Picked the glass, I love that the sale team got her involved. On to the door! What BRILLIANT service from Mike Taylor, with a tricky door (our house is over 100 years old and not easy to install!) As well as unexpected road works on our street, which meant getting on to our drive was a task in itself. Nothing was too much trouble. He has done a fantasic job, was kind, polite and cleaned up after himself, even plastered the two corners! He also said to wait until my partner was home to sign off on the work, and if we were unhappy with anything to get back in touch, shows he is confident in his work. He was also brilliant with our toddler who was very intrested in what was going on and rescued our indoor cat who managed to escape! Cant thank the team enough for such great service, my two neighbours have already asked for details as our door looks so brilliant! Its noticeablly warmer and pur door no longer whilstles!! Thank you first home improvements! :) ref 124994
Date of experience: February 24, 2025
Had new windows and doors installed in January, the team installing them were fantastic, really polite, professional & tidy. Really happy with the results and the quality of the product. Smooth process throughout from being quoted to installation and was kept up to date throughout
Date of experience: February 24, 2025
Completely agree with the 1 star reviews. We wanted to get a quote for 3 new windows and a new front door. Person was in our house for almost 3 hours, only about 5 minutes of that was actually spend measuring and looking at the windows. The rest was giving us a weird sales pitch about the history of the company and why we should go with them. Price given was also ridiculous, almost 11k for 3 windows and a door. Avoid contacting this company until you want to waste a day
Date of experience: February 24, 2025
Friendly staff ( Asia from the Huntington Branch) Friendly service, very helpful, workmen are friendly , they take way all the rubbish with them, good customer service, would highly recommend. Denise irthlingbough
Date of experience: February 24, 2025
US
Guys who came to fit were brilliant, friendly and approachable and did a great job. The only downside was we were advised a cost by the salesman and once the work was completed noticed it has increased by a considerable amount!
Date of experience: February 24, 2025
Very pleased with our Window. Fitters was very polite and cleaned up after.
Date of experience: February 24, 2025
Prompt arrival, worked well, pleasant and friendly, professional. Answered any questions I had. Very pleased with windows and doors
Date of experience: February 23, 2025
Friendly, punctual, and excellent job, top quality products used
Date of experience: February 23, 2025