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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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US
I had a really great experience the quality of the video and door is excellent the team is very friendly and very helpful Meida from Huntingdon branch was excellent the server were excellent very professional the fitter was also very nice and friendly I would highly recommend first home improvements
Date of experience: March 1, 2025
They were professional and done the job in great way.
Date of experience: March 1, 2025
US
First, the chap that came round to sell me on choosing First home improvements was fantastic, hilarious and very knowledgeable about his company and their product. He explained everything with ease. the whole process was set up efficiently and quickly. So when Keiron came knocking on the door early yesterday morning, I had everything ready, not that he needed anything, Keiron very politely declined a tea or coffee, and got straight on with the work. He was a model professional and took every effort to answer my questions about what he was doing etc, He even cleaned up as he worked. I am so happy with the new door I have.
Date of experience: February 28, 2025
US
The fitters, Mike Taylor and Peter Haliday arrived punctually. They were very professional at all times. They took care to make as little mess as possible and cause the minimal disruption. They ensured that I knew how to lock the Windows and use the vents. A very positive experience. Thank you.
Date of experience: February 28, 2025
Not a company to trust . Have arranged 3 times for someone to give us a quote and failed to turn up . Even today they were surpose to arrive at 3pm but didn't bother .
Date of experience: February 28, 2025
We had windows installed today by Charlie and Brett Kemp. Their workmanship and professionalism was second to none. They were polite and friendly and left our property clean and tidy. We are so pleased with the quality of the windows and would not hesitate to recommend your company to others. Ellen and Brian Pinkney
Date of experience: February 28, 2025
US
This is the second time we've used this company who do a first rate job. The two guys who did this job for us today were David Twine and Richard Warner who were very friendly, efficient and polite. I can't recommend them highly enough.
Date of experience: February 28, 2025
Great workman ship. Very professional work through out. Personal touch with customer service. Highly recommendable company.
Date of experience: February 28, 2025
