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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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Arron Brennand and Allan Young fitted our unusual window and were absolutely fab. The boys were polite and cheerful, they did a fantastic job snd cleared up after themselves, we could not fault either the fitters or the product. Thank you First Home Improvements...first class in every way.
Date of experience: March 7, 2025
US
Very well done. The company have a good incentive for taking away and scrapping the old windows for a minor discount. The timing and scale of the job was completed as quoted. The sales team are great and the two chaps doing the job did it brilliantly. My thanks to Brett and Charlie Kemp who came and sorted it in a day. Very polite and straight to business.
Date of experience: March 7, 2025
US
From start to Finnish, first home was approachable and friendly, the sales was extremely helpful and when the work was being carried by the fitters, nothing was to much trouble and when they left, the windows looked great and the door is a massive improvement, even when it came to the mess they had made taking the windows and doors out, they cleaned up as they went. Overall, I couldn’t be happier with the service and products.
Date of experience: March 7, 2025
It was great experience. Jack and his team were very courteous and professional. They were communicating with us when needed.
Date of experience: March 7, 2025
The installation team, lulian Mindru and Michael Baker, were hardworking and thorough with attention to detail. Found them very helpful and courteous and leaving the place tidy when the work was finished. They also installed replacement porch doors on another order. Again to a high standard with care.
Date of experience: March 7, 2025
This is my second time dealing with this company. We get cold callers knocking on our door from time to time asking to give quotes. One occasion, the group of lads got told no thank you and proceeded to make aggressive faces and hand gestures through our front window at my partner. I called to complain and got told it would be dealt with and I would get a follow up call......got nothing. Second time, I was away on a business trip. My partner again politely declined as we both have to be present to accept the quote (thier rules). They then proceeded to try and persuade her to lie about her relationship status because if they didn't get the quote, they didn't get paid.
Date of experience: March 7, 2025
US
Service engineer Jade Downs visited my property today to sort out a window problem. He was extremely polite and helpful and provided an excellent service as always. He has now visited my property several times over the past few years and always sorted out any issues quickly and efficiently. He is always happy to help and will support customers in anyway possible and make them feel comfortable, thank you for your great service Jade, most appreciated.
Date of experience: March 7, 2025
The communication from the company was very good, including giving updates as to where the process was up to and when the door would be fitted. Paul Smith our fitter was very courteous, polite and worked really efficiently and left nothing behind. We were very happy with the new front door.
Date of experience: March 6, 2025
