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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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A very good product which was fitted by friendly staff ,quickly installed to a high standard. The company employ staff who have been working for them for many years which is one reason why we have had First home improvements replace all of our doors and windows.
Date of experience: July 1, 2025
We enjoyed a lovely chat with the the rep. Who carefully measured our windows. Explained the product and was very helpful in dealing with all our enquiries. The engineer measured all aspects and the order was installed 3 weeks later. The 2 fitters were polite and very respectful of our property. What little mess was cleaned and dust sheets removed. They explained how they worked at any time we asked them questions.
Date of experience: July 1, 2025
US
On the hottest day this year so far, Matt and ash worked hard , were pleasant and professional. They were explained what they were doing and answered any questions I had. I'm very happy with the installation and will use them again in the future.
Date of experience: July 1, 2025
US
Work was carried out to put a new door on the front of my property and l was very pleased by the way it was all done the man was here on time and was very professional,polite and informative took his time to make sure everything was fitting okay would recommend his work and the Company .Ref129956
Date of experience: July 1, 2025
Great service! Michael & Raymond completed my installation efficiently, they were both clean and tidy, polite and helpful. Well done guys!
Date of experience: July 1, 2025
Had a front door fitted today by Kevin kelsey and John donavon they were very polite and did a great job cleaned up after themselves showed us how the door works 10/10 thanks guys
Date of experience: July 1, 2025
US
couldn't believe the transformation. the old windows were wooden and had seen there day. the 2 window fitters were no trouble they just got on with there work and completed it as stated.im happy with the outcome .we were also informed on there estimated arrival and finish 👌
Date of experience: July 1, 2025
US
The fitter was very professional, pleasant and friendly. The work was completed to a very high standard
Date of experience: July 1, 2025
Lewis and Jamal were friendly and worked hard and tidily and finished the job in good time. Highly recommend.
Date of experience: July 1, 2025
