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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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US
We received exceptional service from the Installation team, Richard Gaskin and Jason Cook. They fitted 4 new windows on what was one of the hottest days of the year. They were so professional, polite and although in and out of the house, left the place very tidy. We are delighted with our new windows and for the excellent service given.
Date of experience: July 2, 2025
All aspects of the enquiries, information and then instalment were first rate. Time was always taken for questions and things explained clearly. The instalment was done quickly and expertly by a first rate worker, who was polite and pleasant. I have used this firm before and will in future. I recommend them with confidence.
Date of experience: July 2, 2025
What a first-class job from Mark, Chris and Brandon the fitters. The hottest day of the year and they worked diligently and cleaned up after themselves. Polite and respectful of our home, everyone from First Home Improvements has been courteous and helpful. Would certainly recommend this company to others. The neighbours have all been to have a look at the standard of quality products and workmanship. Well done, all.
Date of experience: July 2, 2025
Good quality windows and outstanding customer service
Date of experience: July 2, 2025
We had a team of 2 - Richard Gaskin and Jason Cook attend to fit windows and doors and they did a tremendous job. They were courteous and polite and worked extremely hard in spite of the hot weather. The installation was top class and they were more than happy to address any queries that we had throughout the 2 days.
Date of experience: July 2, 2025
Everyone was very helpful and informed me what was happening. The fitter was very good. He didn’t stop all day and did a very good job. They phoned afterwards to find out if I was happy with the work and said they would send all my paperwork.
Date of experience: July 2, 2025
US
(1) employing peopel that know what they are doing. must say we had very good service from start to finnish. the installers (Lews Cassam/Jamal Chikiti ) Where just out of this world in the work programe. polite,hardworking. and most of all Resceptfull,to me and the wife of 83/82yeares old. thank you F1rst home improvements.another was Lewis/Jamal where both very clean workers. A BIG THANK YOU TO ALL AT F1RST HOME IM PROVEMENTS .The Windows Look Amazing. Thank You,David /Margaret Davison
Date of experience: July 2, 2025
Excellent installation of our doors, installer (Jaz Power) couldn't have been more helpful, polite and considerate.
Date of experience: July 2, 2025
A date was set and the men arrived on that date at the appointed time. They worked very hard in hot conditions and completed the work on time also We are very happy with both the quality of the workmanship and the product itself.
Date of experience: July 2, 2025
The installers are always tidy. The reason for 3 stars is they are still using out of date 'lick your finger to make it wet then put it directly onto the silicone' I'm not sure anyone has told them there are hundreds of thousands of germs in your mouth which you've just put in my silicone to live in my house forever and no amount of disfectant will get that out. So within a couple of weeks it looks dirty and no amount of cleaning will sort this. My husband uses silicone all the time in his job he never puts his fingers near his mouth to moisten the silicone. He uses sprays. Much more hygienic. And the first team put my cat flap back in wonky. So someone else had to come out and correct this. Otherwise we are happy with the windows this side of things are good.
Date of experience: July 2, 2025
