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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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Our patio lock was not working. Contacted first home improvements who arranged for service engineer Jade Downs to fix the problem. He was very pleasant , friendly but very professional. He fixed the locking mechanism. Thankyou Jade.
Date of experience: July 1, 2025
We’ve used 1st Home Improvement for a few phases of work and installation of our windows. The product itself is great, we feel the difference with our new windows and the whole process was easy, from friendly salesman Dean to quick and great installation from James Harrison and Adrian Redding and good follow up process from the head office.
Date of experience: July 1, 2025
We where very pleased with the service start to finish. From very helpful sales team to professional installation on the day. Lastly windows are not only better quality but the look great too.
Date of experience: June 30, 2025
US
Really happy with the experience from start to finish. Amazing value and everyone I've dealt with has been great. The installers did a brilliant job, were responsive to feedback, and tidied up snags with no issues. Support has been there each step of the way where we needed it and the quality of the end product speaks for itself. We were visited by a works manager who was responsible for the job and has dealt with aftercare as well. All very well managed and quite a painless process. Would recommend them to anyone.
Date of experience: June 30, 2025
I found the window fitters to be very friendly and polite. They were respectful to my home, understanding with my Autistic child, and especially great with the fact that I have 2 dogs. They ensured that the dogs were secure whilst moving in and out of the property. They worked really hard to ensure the work was completed to schedule, to a high standard and with minimal disruption.
Date of experience: June 30, 2025
US
We recently had First Home Improvements install new windows for us. The fitters (Liam Ford & Daniel Smith) were fantastic; polite, professional and a pleasure to have in our home. The products are of excellent quality and practically sell themselves - this is our 3rd installation to date, and we have just booked to have our old conservatory updated. We have recommended these products to family, neighbours and friends.
Date of experience: June 30, 2025
