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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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US
We used Firsthome last year who installed new front and back doors and we decided to get a quote for a conservatory. The professional surveyor Craig spent several hours measuring and sketching and suppled the local authority with comprehensive plans etc, which sailed through the planning office. The work took place quickly after approval, with old structure removed, the ground work done, the rest of the work done by Damien and Chris both professional and also kept us updated as the work progressed, especially when our 2-dogs examined their work as well, they also cleaned up after themselves each day. We are very pleased with the quality of materials used and have no hesitation in recommending Firsthome
Date of experience: March 16, 2025
Very friendly sales people, engineers brilliant, had a slight problem with one of my windows, and this was sorted with just an e-mail, friendly, helpful, tidy, RECOMMENDED HIGHLY….
Date of experience: March 15, 2025
US
Great overall experience from First Home Improvements when we recently had our windows and French doors replaced. We were kept up to date from start to finish and job completed within timescale. Our installation was completed by Jamie Jerkovic & Jack Cunneen who were polite, courteous and excellent workers. We would highly recommend.
Date of experience: March 15, 2025
Had a problem with the barrel on my front door. Rang the company, was told an engineer would be with me within the hour (perfect). Jade arrived & sorted the issue promptly & professionally. He left me with a new lock & keys.
Date of experience: March 15, 2025
We have used this company for several windows in the past and therefore had no hesitation when our flat roof needed to be changed and we chose fibreglass. We have just had the pleasure of Peter Playford working on our roof. What an outstanding, professional, hard working and polite and happy young man. The week’s weather was unkind, lots of rain, snow and ice! Yet he was able to work through this whilst keeping everything covered so it didn't spoil. Brilliant work Peter. Recommend you to anyone! Another shout out to Mark Taylor who sorted a few inside jobs and once again was very polite and professional. We are sure the finalising team next week will also be a good team too. Roy and Annie
Date of experience: March 15, 2025
We are very pleased with the whole service we received from First Home Improvements. Daniel the salesman was extremely helpful in explaining everything to us and going through the final order. The fitters were very professional and a joy to have around. We had 10 new windows fitted & were extremely pleased with the end result and their expertise in seeing the job through. Would highly recommend this company to anyone.
Date of experience: March 15, 2025
This is the third major work undertaken for us and on all occasions our experiences have been very good. David & Sam carried out our most recent work and they were, professional, knowledgable and friendly. My wife and I are verryhappy with the work done.
Date of experience: March 15, 2025
Professional, prompt, friendly service from start to finish would highly recommend
Date of experience: March 14, 2025
I’ve paid a very substantial sum of money to First Home Improvements. Unfortunately thousands of pounds. They are very good at calling on the phone and calling at your doorstep uninvited. The estimated time as per contract was supposed to be a matter of weeks. It will be soon 1 year since And it looks likely that this mob will never fit a window. Robert
Date of experience: March 14, 2025
