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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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1st class service from start to finish. From survey to installation. Big thanks to Kieron Ciechoniak, John Webb & Fred Gillespie for a great job. Professional & friendly installers. Kept the place neat & tidy. Would highly recommend them. Thanks again guys for a great job.
Date of experience: March 21, 2025
I give Jaz Powar Ten out of Ten for fitting my door. He was very kind and helpful explaining about the door. I am delighted with my new door and all the other work I had done windows and patio doors. Thank you Jaz for all your hard work. Patricia Lawrence.
Date of experience: March 20, 2025
Absolutely incredible service from the sale people to the final installation. The company took such good care of me and now I have beautiful windows and doors. Harry Willett and Jamie Poulton did a wonderful job. They arrived on time, were very pleasant and efficient. They left my house nice and tidy Thank you.
Date of experience: March 20, 2025
Staff were friendly, polite, skilled and professional. Chris and Greg made the experience of having work done enjoyable and they cleaned up. Would recommend this company
Date of experience: March 20, 2025
The gentleman that came to sort out my problem Jade Downs service engineer was very good and polite.
Date of experience: March 20, 2025
Mis sold products by salesman regarding finance so having to pay £7,000 interest charge when we have paid a 10 year loan in 1 year, not good customer service, salesman wouldn't leave without a sale really bad experience and products are not that great either would not recommend.
Date of experience: March 20, 2025
We had Alison and Tristan round to fit our doors and windows and what a great team! They were super efficient and no time was wasted in getting the job done. We were very impressed as well by the finish of the work and also how tidy they left all areas they worked in. Time was taken at the end to go through any queries we had and to check we were happy. We would happily recommend these 2 to fit our neighbours' doors and windows. Since having our windows and doors fitted on 7/3/25, the after sales care has been thorough, friendly and professional. There was a fitting for our French doors not included on the fitters’ paperwork and this has been very simple to sort out. We met the installation manager Darren, who came to check the installations. He also answered questions we had which arose from the sales person, where information was at times not quite as informed as it should have been. All in all, very happy with the final product and end result. Would recommend this company for quality work.
Date of experience: March 20, 2025
The new door and window are amazing. The craftsmanship is superb. The Garage feels more secure and looks so much better. The team was very professional and courteous. We are very satisfied with this purchase!
Date of experience: March 20, 2025
Excellent service, excellent price and excellent installation taking only 2 hours for 3 windows and a main door. David Iddon and Ian Gill did a belter job 👍
Date of experience: March 19, 2025
