Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
No description available yet.
1,000 total • Write a review
I have my back windows and a door fitted .. Subcontracters were lovely , but the quality of the windows was soo poor ....The configuration was not what I wanted and there was a window missing.. 2 weeks after fitting top bedroom window blew back and broke.. When I called them they said it was my fault due to high winds..which was rubbish ..They didn't send anyone out to assess or repair it and were really rude shutting me down.. The back door only locks from the outside?? .. Please avoid this company at all cost.. there is no come back when things go wrong. THEY ARE CROOKS.
Date of experience: March 22, 2025
Professional conduct of installers. Minimal mess and disruption. Work completed within estimated time frame
Date of experience: March 22, 2025
The guys explained everything in great detail, were polite and helpful. And the fitter was polite, curtious and did a great job. Happy with the result
Date of experience: March 22, 2025
US
I gave a 5 starts review recently to this company as the service they provided for our windows was extremely good. Sadly soon after Caroline called me, saying that they needed marketing pictures after installation. I believed that was the reason but apparently what we said yes to is to have a lovely skilled non stop talking salesman stuck in our house for 2.5 hours on a wednesday evening, to a point we had to politely invite him to leave. He tried to sell us two doors for over 6k and even though we weren't interested he over stayed while we even started cooking dinner. Pretty unbelievable and extremely rude if I'm honest. I am not upset at a company trying to sell something in rough times but there should be red lines as being honest and not lieing to the clients to get into their houses. People are not stupid and coming in the dark to "take" pictures ( he didn't even bother to take some of them) shouldn't be allowed. Paula
Date of experience: March 22, 2025
I'm so delighted with my new front and back doors that I find myself stepping outside the house much more than usual just to take a look at them. I was aware of the reduction in draughts around my feet almost straightaway. Mike arrived early and worked with hardly a break while I kept him supplied with numerous cups of tea. He has done a wonderful job and the front door in particular has already attracted a great deal of admiration. It looks lovely - the best in the road! Everyone in the team from the initial visit and quote onwards has been a delight to deal with. Very happy - thank you. Wendy (Ref.124714)
Date of experience: March 21, 2025
Amazing team put ony window. Made no mess. Very friendly. Didn't like the huge advert board they put in my front garden but said they had to. I was told by the guy we ordered the window from, I could put one in the window as it was only one small window. Apart from that, brilliant all the way.
Date of experience: March 21, 2025
The product and installation are amazing, I couldn’t be happier with the experience, thanks to Arron and Allan. From start to finish, they were professional, friendly, and incredibly efficient. They arrived on time, worked diligently and ensured that everything was installed to the highest standard. Had some issues through the sales process and admin side, but overall I’m happy with my new windows and would recommend.
Date of experience: March 21, 2025
We had all the windows and front and back doors installed by Andrew and Aaron. Great lads who are very professional have done a great job. Nothing was too much trouble and they were friendly and kept our house clean and tidy as they worked. They made the whole process completely stress free for us and our new windows and doors look fantastic too. Thank you so much Andrew and Aaron for doing such a fab job! Highly recommend First Home Improvements. Sue & Eddie Lambson
Date of experience: March 21, 2025
I had a new patio door put in by David Iddon and Ian Gill. A fantastic, quick, clean job completed. Two professional gentlemen, polite, conversationalists. A pleasure to have these gents at my home. I learnt a lot about Chorley and the countryside. : )
Date of experience: March 21, 2025
