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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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Jade Downs our Service Engineer was excellent. Very polite, friendly, turned up on time, and efficient.
Date of experience: July 3, 2025
The team of Tony and Sean arrived on time during the two day fit. The van was clean and tidy as was Tony and Sean . They were both very cheerful and pleasant and happy to answer any questions or queries. They worked hard and non stop all day even though it was during those extremely hot summer days. The windows and door were fitted and completed to a very high standard and on time even though the house itself presented a difficult construction. Well done T & S and thank you.
Date of experience: July 3, 2025
The two fitters , Tony Thay and Colin Jefferson who carried out the renewal of Soffits, Facias and Gutters on our bungalow made a first class job they were very helpful. clean and tidy they were friendly and kept us informed of the progress of the work The office when contacted were helpful informative and the work was carrie0d soon after the quote was accepted. made a first class job. they were helpful
Date of experience: July 3, 2025
This week First Home Improvements replaced all our 47 year old windows - the patio door will be done when the scaffolding is removed. From the beginning everything was effortless. The initial visit was very informative and we were certainly not pressurised into anything. The surveyor was very helpful, answering all questions with clear explanations and the company followed up everything in writing. The couple that actually did the refitting were delightful and obviously very experienced. They worked nonstop despite the heat (it was the hottest day of the year), and cleared up any mess that was made. Also impressive was that a representative from the firm came out each day for a visit. We are really, really pleased with the windows. The surrounds are perfect and the security fittings superb. The glass itself is fascinating - you just don’t notice it! They look equally good from the outside and the inside. A huge thank you to everybody,
Date of experience: July 3, 2025
Very pleased with our new two front windows, fitted in a most professional way by a great tidy team. I would recommend First Home Improvements and would use them again in the future.
Date of experience: July 3, 2025
My windows and door were fitted by Chris Cade and Brandon McCliard (I think, I struggled to read his surname). They were very efficient, arrived on time and worked continuously until they finished the job. They were both very polite and friendly, did a great job and left my home and garden clean and tidy. I highly recommend First Improvements, they were great from beginning to end.
Date of experience: July 3, 2025
Really happy with the service and installation of new door. Could not fault anything. Thank you again for the amazing new door. Hopefully have windows done soon.
Date of experience: July 2, 2025
Charlie and Brett Kemp installed our new windows. Lovely polite young men who didn't stop working from the moment they arrived until they left. We have used First Home Improvements before for our conservatory. A couple of snags with order due to company error,not the installers, these being sorted out with no problem.
Date of experience: July 2, 2025
I booked an appointment after a door canvasser visited, I wanted a quote for new front door as mine although functional, is extremely ugly! I started getting apprehensive after a call from the office to confirm time, making sure I didn’t need to rush off any where. How long could it take to measure & quote for a front door? I was assured we’d be done in an hour. Anyway, a pleasant young man visited and started with all the “schpiel” and taking readings with a little bleeper thing, as I said my door is functional, not drafty, just ugly, I asked if he could measure up, show me some doors and send me a quote. Apparently no, they really need to go through the history of the company! . Just why?? I explained this is not what I was expecting. This young chap said had to call the office before he left my property, this was for his safety and mine. Whatever! He called the office and passed the phone to me, the chap in the office said he was confused as I’d confirmed the appointment, I explained that this was not what I was expecting. I wanted someone to measure up, show me some doors and give me a no obligation quote without all the BS. Unfortunately F1rst Home Improvements were unable to do this without the BS due to compliance reasons! I had already had a reputable company come and measure/ quote so I knew this was completely false information. We parted ways quite quickly. On reading other reviews I was thankful as it seems to be a tactic to bore you to death until you sign up! No doubt F1rst Home Improvements will be thankful for my feedback, and genuinely sorry that my experience did not meet expectations!
Date of experience: July 2, 2025
