Front and back doors
I recently had 2 doors installed and am very happy with the finished product, everyone I dealt with were polite and helpful. The installers did a great job and left with minimal mess I definitely recommend
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First Home Improvements
Reviews 1,000•
4.6
Construction & Manufacturing4.6
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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4.6
Excellent
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Friendly and professional
Friendly, professional and very tidy. The new windows are perfect. They are a fantastic product.
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We have had 9 windows done
We have had 9 windows done, and the front and back doors all replaced. The work was completed on time with no problems, as the installers were of the highest standards. The quality of the product has made a big difference to the value of our house, so I would personally like to thank Mike Charnell, Jordan Harris, and Jaz Powar, for their excellent installation work that they carried out in three hot days, so thank again and we are very pleased with the result
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The team that provided the installation…Iulian Mindru and Michael Baker
The team that provided the installation of my windows and doors were Iuian Mindru and Michael Baker. They were very polite and professional. Nothing was too much trouble for them . When the installation was complete they went through the whole process of how everything worked. It was a pleasure to have them work on my property.I would also like to thank Dean Lazel for thoroughly and professionally helping me through the process.
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Showing 631 - 640 of 996 reviews
DM
French doors
Mike Taylor installed our french doors, he was courteous, and did an excellent job. We recommend First Home Improvements
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MF
Good quality door looks really nice…
Good quality door looks really nice very pleased with it and will use them again
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dh
Just had 13 windows installed by 2 men…
Just had 13 windows installed by 2 men from First home improvements, Tony Crooks and Sean Rippingdale, both very experienced window fitters, surveyor quoted 3 days work, Tony and Sean took one and a half days, not by cutting corners but by working non stop at a very high quality. started by spreading dust sheets everywhere, then worked independently, thus installing 2 windows at once. Excellent workmanship right down to the last detail, cannot praise their work enough, excellent work, very pleased.
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JS
THE WINDOW FITTER MIKE TAYLOR REF…
THE WINDOW FITTER MIKE TAYLOR REF (126435) DONE ANOTHER GREAT JOB AFTER FITTING 2 DOORS IN JAN 2025 JUST DONE A GREAT JOB ON A WINDOW FOR US
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JS
Was great experience Jade was a…
Was great experience Jade was a friendly guy who was happy to help fixed the problem with ease very professional In The way he came across explaining step by step and was polite would like to say a big thank you and I would recommend first home improvement to everyone who is looking for new windows as you get a great value for money and peace of mind experts in the way they do things
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MW
The fitters Jamie and Harry arrived on…
The fitters Jamie and Harry arrived on time on the agreed day introduced themselves and then set about placing dust covers in appropriate places. Then set about removing old windows upstairs first ( this was a 2 day installation). Both worked continuously ( I had to provide coffee and biscuits to ensure they were ok) their fitting is very satisfying and they continuously tidied up and a complete tidying on completion. Before leaving Jamie took time to explain the operation of the new windows and fab front door. These two guys are are a credit to themselves and the company.
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ER
Dishonest tactics
Similar to other reviews I have seen. Someone came round and said they could send someone round the next day to give a quick quote that would be fixed for 2 years. I've been thinking about getting some windows replaced so thought why not, but I was very clear didn't want it to take long. Very nice chap turned up and looked at the windows. Then insisted on giving me the history of the company, explaining every detail of the windows, and showing me an example. Oh and also making the fake call to his manager so he could say we would get the "special discount". I wonder if anyone has ever been told they wont get it? After he had been there about an hour I asked if we could speed it up because I was taking time out of my working day to do this. He suggested coming back another day. I told him I didn't want to take time out of another day and could he just measure the windows and give us a quote. He seemed to be saying this would take a long time, so I asked if he could measure the windows and then email me the quote if it took so long to work it out. He seemed completely flummoxed by the idea of sending an email. He said no one had ever asked him to email a quote and he would have to ask his manager. He phoned his manager (apparently) and was told they are not allowed to email a quote. He measured the windows and then was insisting we had to sit down while he talked us through some things. Presumably the hard sell part of the process. We told him we didn't have time and asked that as he had measured the windows he just give us a quote. He refused to give us a quote after wasting over an hour of our time so my other half asked him to leave. If a company lies about their process, can't send an email and is unable to quote a price after over an hour in a house (btw we were looking at 2 windows...not a whole house). I have severe doubts as to their ability to do anything with any degree of competence so I had a lucky escape. *Edit to add* I have looked through and no one leaving a negative review gets any reply from the business. Another reason to avoid as they have no interest in improving. *Further edit* As I cannot reply directly to comments, please note I have sent my details which I believe will be forwarded, and also sent an email of complaint. If I hear back I will update the review accordingly. *Final Edit* I have received an email reply with an apology and told that feedback will be passed on.
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