Review summary

First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

c
Front and back doors

I recently had 2 doors installed and am very happy with the finished product, everyone I dealt with were polite and helpful. The installers did a great job and left with minimal mess I definitely recommend

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Friendly and professional

Friendly, professional and very tidy. The new windows are perfect. They are a fantastic product.

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ML
We have had 9 windows done

We have had 9 windows done, and the front and back doors all replaced. The work was completed on time with no problems, as the installers were of the highest standards. The quality of the product has made a big difference to the value of our house, so I would personally like to thank Mike Charnell, Jordan Harris, and Jaz Powar, for their excellent installation work that they carried out in three hot days, so thank again and we are very pleased with the result

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The team that provided the installation…Iulian Mindru and Michael Baker

The team that provided the installation of my windows and doors were Iuian Mindru and Michael Baker. They were very polite and professional. Nothing was too much trouble for them . When the installation was complete they went through the whole process of how everything worked. It was a pleasure to have them work on my property.I would also like to thank Dean Lazel for thoroughly and professionally helping me through the process.

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Showing 621 - 630 of 996 reviews
BA

The quality of good workmanship

First of all I would love to thank Jamie Poulton, Ifti Hassain, Harry Gill and Alan Raskell for coming to do my windows and doors today. I got a 5 star service, they were thorough and their workmanship was tops. I could not fault this team of 4, efficient, polite, easy to get along with, on time and windows and doors done to the highest standard. Thank you so much. I would also like to thank F1RST Home Improvements for giving me a good service and giving me the chance to better my home. An excellent company to deal with. 5/5…. Definitely 5 star ⭐️ ⭐️⭐️⭐️⭐️ In my eyes Bronwynne-Ann Morgan

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DS

A1. Service

A1 service from start to finish. The fitters Kevin and John were clean , neat and tidy, brilliant. Would highly recommend First Home Improvements.

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DS

Excellent service from beginning to…

Excellent service from beginning to end. Both window fitters were nice and friendly. Informed us of every step they was doing along the way.

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AW

Windows

The company are very good. Sales rep was excellent. Fitters were polite and hard working. Very clean. Very pleased with my windows. Would recommend

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GS

Windows and doors installation

We had Jack Brightmore and Luke Hollis fit our windows and doors over 2 days, they worked to a very high standard and were friendly and polite

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SK

Very organised

Very organised Professional Team Kept to Time frame to complete Task Installer explained locking mechanism Left place Very clean.

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L

The salesman

The salesman, although new, was still knowledgeable, helpful and friendly. Amazing service and excellent product r

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MC

Terrible installation. Front of my house nearly fell off

*Update* They agreed to compensate me for problems that occurred after installation so have increased to three stars. Terrible installation. Had new windows fitted in Dec 2023 over the next few months cracks appeared in the upstairs bay window brickwork either side of the window. After contacting them there was an initial promise of someone to come look at it, they were a no show. “Area manager” then came to look and said just settlement cracks but they would make good. After this promise complete silence. Have since had a builder come repair. I’m so glad I did as this was so much more than just settlement issues the cracks were actually the bricks separating and at its worse the gap was 30mm. Definitely do not recommend I have asked them to pay for the repair but have as yet had no response from them. I have since had a builder come to repair the gaps this is going to cost me at least £600

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Lc

first class service your lovely installer mike Taylor ref…

your lovely installer mike Taylor ref 127225 arrived on time was polite smart and tidy worker really knew his trade and door is really good quality and looks smart

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MW

Great Experience

Richard and Jason arrived on time to replace 2 doors and 10 windows the job was quoted to take 2 days and was completed by lunch time on the second day. they were both polite and professional, the old windows and doors were both taken away and explained how the windows could be adjusted if needed. also christan was very polite and professional when he came to give the quote and explain things.

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