First Home Improvements
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Dishonest tactics
Similar to other reviews I have seen. Someone came round and said they could send someone round the next day to give a quick quote that would be fixed for 2 years. I've been thinking about getting some windows replaced so thought why not, but I was very clear didn't want it to take long. Very nice chap turned up and looked at the windows. Then insisted on giving me the history of the company, explaining every detail of the windows, and showing me an example. Oh and also making the fake call to his manager so he could say we would get the "special discount". I wonder if anyone has ever been told they wont get it? After he had been there about an hour I asked if we could speed it up because I was taking time out of my working day to do this. He suggested coming back another day. I told him I didn't want to take time out of another day and could he just measure the windows and give us a quote. He seemed to be saying this would take a long time, so I asked if he could measure the windows and then email me the quote if it took so long to work it out. He seemed completely flummoxed by the idea of sending an email. He said no one had ever asked him to email a quote and he would have to ask his manager. He phoned his manager (apparently) and was told they are not allowed to email a quote. He measured the windows and then was insisting we had to sit down while he talked us through some things. Presumably the hard sell part of the process. We told him we didn't have time and asked that as he had measured the windows he just give us a quote. He refused to give us a quote after wasting over an hour of our time so my other half asked him to leave. If a company lies about their process, can't send an email and is unable to quote a price after over an hour in a house (btw we were looking at 2 windows...not a whole house). I have severe doubts as to their ability to do anything with any degree of competence so I had a lucky escape. *Edit to add* I have looked through and no one leaving a negative review gets any reply from the business. Another reason to avoid as they have no interest in improving. *Further edit* As I cannot reply directly to comments, please note I have sent my details which I believe will be forwarded, and also sent an email of complaint. If I hear back I will update the review accordingly. *Final Edit* I have received an email reply with an apology and told that feedback will be passed on.