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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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Everything was fine although i was a bit shocked with toilet window was more plastic than window if I had known it was going to look like that I wouldn't have had it done.
Date of experience: April 27, 2025
US
Really impressed with all aspects of First Home Improvements from the initial sales rep visit to the fitting of the windows. Everyone was very professional and polite and the the team the fitted the windows were respectful of our property and completed the job quickly.
Date of experience: April 27, 2025
US
We had 10 windows installed by Tristan and Alison and honestly I cannot fault them. They were super friendly, efficent and they took real care in what they did. They cleared any mess and took real pride in the job they did! They were very respectful and treated our home like it was their own. The only reason for the 4 star is the sales pitch before hand, 4 hours later the salesman was still here!! The price originally quoted was extortionate, but after a lot of discussion and haggling, we got to the price we wanted. All in all a very good experience and would happily recommend just make sure you have 4 hours of your life to spare for the salesman at the start!
Date of experience: April 26, 2025
John Clarke & Kieron Ciechniak were my fitters who were professional and hard working. They left the house immaculate and explained the fitting to me. The fitting was completed in one day with minimum disruption. The noise reduction and heat retention is amazing, showing me how bad my old windows were, and wondering why I never changed them earlier. I would recommend to anyone who find themselves requiring home improvements
Date of experience: April 26, 2025
Having had First Home Improvements (FHI) do our front and back doors we were so impressed we pulled the trigger on getting the roofline (gutters, fascias and soffits) done as I've been putting off replacing the cast iron and the, rotten, timber for years! Bit pricier than I'd have hoped (but then again I'm tighter than a ducks bum!) but worth it. Quality job, looks spot on and is pretty much maintenance free for the rest of the time I'll be living here (Decent homes gives an expected 30 years and it is likely to last significantly longer). The Gents we had doing the work (Colin and Tony) were great; very respectful of us, the home and the pets. Cleaned up after themselves (always mess/dust with any building work), kept everything tidy and were happy to talk about what they were doing. Absolutely great tradesmen and I hope we were half as good as customers! I should say that they worked like absolute Trojans! Constantly going, not rushing but making it look effortless, like a well-oiled machine. Special mention to them moving their access equipment for overnight in order for my elderly neighbour to have easy access when he goes out for his morning paper; that is above and beyond. As the eBay cliché goes: "Would buy again". Except I won't; because I won't need to!
Date of experience: April 25, 2025
The installers were first class, introducing themselves & telling us in what order they would be working in the rooms. They were fast & very efficient completing the work in the time they said. Even cleaned up after they had finished. Would definately use te again.
Date of experience: April 25, 2025
Had a whole new set of windows and a front door fitted to the highest standard possible. The two guys, Jamie Poulton & Harry Gill, worked like pit stop mechanics - very thorough and professional and very very easy to talk to as well!
Date of experience: April 25, 2025
Very polite lovely people. Rob and Jordan respected our property. They both did an outstanding job courteous and respectful the whole time they where here. Left all areas clean and tidy checked we where happy before they left.We would 100% recommend them for any job.
Date of experience: April 25, 2025
Very pleasant and helpfull excellent service from Jade Downs when sorting my window we phoned on Monday for service under guarantee he came on Thursday to which we were very pleased with a speedy response very happy with the work
Date of experience: April 25, 2025
