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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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US
Tyler, Liam and Edd arrived after the scaffold had been installed, to replace our soffits, facias and guttering. They are cheerful chaps, and they just went at it all the time they were here, they explained everything to me and have done a great job. The site was very clear of debrie and the house looks fantastic, thanks to them.
Date of experience: May 16, 2025
Liam & Dan where great, they where both polite and cleaned up after themselves, they are an asset to the company. However there was an issue with communication between the office staff and myself, the first insulation appointment had to be cancelled, however i only got informed of this mid afternoon on the day before via a voicemail message, (of which once i received i phoned straight back) to be told by the young lady sorry i can not help you , and can not get through to anyone that can help, can you wait for 1 1/2 hours for someone to phone back! i then had to chase them again and still they could not help, finally someone phoned back to rebook for another time. there where other communication issues besides this. but i have ran out of space to type anymore!
Date of experience: May 16, 2025
US
I rang the company last week with an issue regarding a door. I was told the engineer would be with me on the following Thursday. The engineer rang me that day and informed me he would be with me within 40 minutes. He turned up on time and I was treated with a big happy smile and a friendly chat. The engineers name was Jack Downs he was very knowledgeable about the company products and ensured me everything thing would be put right and working correctly. When Jack left I was more than happy with the work he had carried out. Nice chap and very friendly too, thank you Jack.
Date of experience: May 15, 2025
US
Charlie and Dave worked quickly with no disruption and left the site in pristine condition. They were polite and considerate throughout, and I am very satisfied with their work. If needed again I would not hesitate to call on First Home Improvements. I thoroughly recommend.
Date of experience: May 15, 2025
Liam and Dan of First First Home Improvements. I cannot commend the quality of my windows and door more highly. Liam and Dan worked tirelessly from the minute they arrived and we are very happy with their workmanship, cleaning up thoroughly and both very polite. The whole experience has been exceptional. Keep doing what you do.
Date of experience: May 15, 2025
Had Charlie and Dave come to remove old windows and fit new ones. They showed up on time and were really polite, respectful and professional throughout the whole morning they were here carrying out the work.
Date of experience: May 15, 2025
Had a window sealed unit replaced under guarantee. The work was arranged quickly and the service engineer, Jade Downs, rang ahead and arrived on time. He was polite, professional and friendly and completed the work quickly and professionally. While he was here he also adjusted the porch door which was stiff to operate at very low temperatures.
Date of experience: May 15, 2025
