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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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The men that fitted the door were lovely they cleaned up afterwards and were very polite.
Date of experience: May 18, 2025
Had our French doors fitted by Mick Perry. Very efficient, tidy and pleasant, nothing was too much bother. Would thoroughly recommend
Date of experience: May 17, 2025
Good workers were clean and tidy leaving no mess very polite work was very satisfactory
Date of experience: May 17, 2025
Installation was first class quick and efficient. Installer were friendly and helpful with any question. One slight issue with a lock which was resolved quickly after consulting after service care.
Date of experience: May 17, 2025
We purchased windows from this company some years ago. They are. Now subjecting me to unacceptable harassing with several phone calls a week. I have told them to remove my details from their data base several times, but they continue to call me. I am now considering a court injunction to stop this harassment
Date of experience: May 17, 2025
Had a replacement door and side window fitted, installer was very professional and tidy couldn't fault him, but noticed there was a small problem with the fascia and asked head office to ask the installer to call me to avoid a complaint, but up until seven days later had not had a reply from either head office or the installer, I managed to fix the issue myself so took no further action, such a shame as good experience otherwise.
Date of experience: May 17, 2025
The engineer was polite, told me what he was going to do. He fitted the new glass panel part, expertly, cleaned the new panel. I asked him if I could show him a problem I had with the patio door that was not closing properly and leaving a gap at the bottom that showed daylight past the rubber. He adjusted the door hinges, to facilitate the closing of the door correctly. He demonstrated the correct closing of the door, and cleaned the door and windows. I was more than happy with his work and politeness.
Date of experience: May 16, 2025
We were experiencing an issue with our French doors. I called First home improvements who were able to arrange a service engineer within 2 days. The Service engineer, Jade Downs was great, on time arrived around 11:10 this morning and he was very friendly, cheerful, chatty, happy guy and fixed the door in no time at all. its as if it new again. Thank you Jade. We just can't fault this company at all. Thank you to the customer service and engineer team. Great to be one of your customers.
Date of experience: May 16, 2025
Quick Installation and good job done. Fitters were courteous and just got on with the job. David Twine / Richard Warner
Date of experience: May 16, 2025
