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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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First rate workman new his stuff on time also very careful whilst working on my property sheets down cleaning any mess up through the five hours or so explained what he was doing well pleased with outcome Kevin Kelsey big thumbs up also rest of team over phone well done
Date of experience: May 23, 2025
Great customer service and after care The team were very friendly from start to finish
Date of experience: May 23, 2025
US
We are delighted with our new double glazing! Charlie and Dave, who installed our windows and door, were fantastic – incredibly friendly, professional, and efficient throughout the entire installation. They worked quickly and cleanly, minimising any disruption, and the finish is excellent. We've already noticed a significant difference in how quiet and warm our home feels. A truly fantastic job all round!
Date of experience: May 23, 2025
I’m sure I could have got the door cheaper elsewhere, that said the service was very good and the installation was completed by Harry who arrived on the earlier side of the time frame and was polite and efficient, he completely cleaned up afterwards and did a great job of fitting the door.
Date of experience: May 23, 2025
Excellent installation,extremely high standard of finish, clean and tidy workmen. Very friendly, thank you Rob and Ted.
Date of experience: May 23, 2025
US
Very good quality windows and doors, All starts from the top. Adam was brilliant with communication and any problems where sorted promptly and efficiently no questions asked other than where we happy with everything, which we where. Sales Eve sold me on all of our windows and doors, was very friendly and took her time explaining everything thoroughly and in detail in what the product included and the quality they produce. Fitters Rob and Nick where brilliant we left them to do what they do best and did with precision, care and tidiness no faults whatsoever. Photography was by Jody, her before and after photos where incredible and really showed how good the windows and doors are. Would recommend to anyone as all the above was at a very reasonable price Top notch in my eyes
Date of experience: May 22, 2025
We had our windows and doors replaced by Josh and George,and can I just say how polite and considerate of our home while they were working here,all protected cleaned and tidied every day,had a pre phone call to bring the installation foward by a day.Brilliant. The work was first class from start to finish and would highly recommend them and First home improvements. What a difference it has made aswell. 5 Stars. Mr & Mrs Griffiths Borden ME10
Date of experience: May 22, 2025
