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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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Very good service very professional the fitters were very good workers and also Very polite would recommend no problem
Date of experience: May 26, 2025
We had a good service from start to finish I like to think we got a fair price for the work we had done ?? The guys doing the work were tidy and cleaned up afterwards so that's a bonus ,a good product we are happy so far 😀
Date of experience: May 26, 2025
Very happy with all their work. Apart from the fact that 2 of our light fittings got broken in the process..
Date of experience: May 26, 2025
Had my windows fitted and few weeks ago, and one door. We hadn't been in the house long and were still unpacking. Lots to do in this house. Anyway the gorgeous weather made for open windows in the living room. Only problem the window won't open!! One side was ok but the other wouldn't budget. I had to ring up twice to get someone to respond and the windows are booked in for in 3 weeks time. Also since then discovered a white scratch on my green door and added that to the list. Now these windows and door weren't cheap so I'm now wondering if I've spent 10k on an inferior product. Not feeling confident at the moment
Date of experience: May 26, 2025
We were informed in advance when the fitters would arrive, they were on time and on date. The installation was fast, efficient and very professional, we are suitably impressed. The equipment supplied matched our expectations and is top quality.
Date of experience: May 25, 2025
Very professional, polite and courteous
Date of experience: May 25, 2025
Very impressed with First Home Improvements. Meeting dates and times kept too. Very helpful salesman and surveyor. Excellent fitting job by Chris and Brandon. Office follow ups very efficient. Friendly staff. Thank you everyone.
Date of experience: May 24, 2025
The fitters were very polite, efficient & tidied up . My only problem with the company is the hard sell , which at 70 years old, I find very disturbing .
Date of experience: May 24, 2025
The engineer (Jade) arrived shortly after the start of the estimated time slot, so very pleased did not have to wait until the end of time slot. He was very courteous, polite, helpful and efficient. Very pleased with service.
Date of experience: May 24, 2025
Arrived on time and carried out a first class installation of windows. Michael was very pleasant and a tidy operator. This is the second time he has fitted stuff for me and he maintains a high standard
Date of experience: May 23, 2025
