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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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I am very happy with the sales person Naveed and the installers Iftikar and Allan. They are all very nice and patient. The installers were were clean and fast. They explained how the windows worked, they asked me if they can enter the property ( so did their manager who also came to my house). I am extremely happy with them. They really did not destroy the walls around the windows as I was mostly worried. Everything looks like it was before just with new windows. I highly recommend First home improvement. Also, the cost was not what I expected. The final sum was much more manageable than expected for 5 windows. Moreover, they gave me reduction because they took my windows for recycling. Thank you guys, I am very grateful for your great work.
Date of experience: June 9, 2025
Great window fitters Jamie poulton and Harry Gill did a great job really impressed would highly recommend they were on time and good at their job
Date of experience: June 9, 2025
US
We bought and had 8 windows installed through First Home Improvements and it's difficult to put into words the positive difference it has made to our overall quality of life. Not a sentence I'd ever thought I'd say. Our previous windows were 10+ years old, having moved in a few years ago we knew it was a change we would have to make eventually and added it to the list of things to improve over time. The quality of the new windows is incredible, the installation went without a hitch. The difference it's made aesthetically to the exterior and interior of the house is obvious due to poor installation of our last windows by a different company. The new windows, (despite being the same size and an almost like for like swap) make the house feel brighter, the rooms more inviting and more comfortable to be in. The biggest differences have been the decreased street noise and energy efficiency. The improvements were immediately noticeable. Our house is old, hadn't been maintained well, it was cold and it didn't retain heat at all. The street noise was something we'd just accepted and became used to. Our dog would bark at every single noise outside and was constantly on alert. Car doors closing, the postman, foot traffic, cars etc. Now? My dog is calmer, more relaxed, he can nap during the day and isn't being disturbed constantly. I no longer have to worry about being disrupted in my work/spare time, I don't get awoken by loud passers by, and we can't hear the postman coming up the path anymore! I work from home a lot of the time and would put the heating on during the day when a jacket wasn't enough because of how cold it felt. Now, not an issue. Our gas/heating use has reduced, our overall energy efficiency has improved (based on our energy company app which gives a smart score on usage) and makes the house a nicer place to be even on a cold miserable day. It's saved us money in a few months already. As we had them installed during spring and the weather's been surprisingly good time will tell when winter rolls around but I can't wait to see the difference 12 months makes to our overall savings and energy efficiency. Our entire experience with First Home Improvements has been fantastic from start to end. Every member of staff I have spoken with has been professional, friendly and helpful. From the first knock on the door, the sales team, admin staff, installers and everyone else in between. There were no pushy sales tactics or pressure and it was all a really simple process, fast turnaround and affordable for us. I would whole heartedly recommend. I hope others have a positive experience and that you see similar short and long term benefits as we have had. Thank you!
Date of experience: June 9, 2025
US
If you're looking for new doors and windows look no further. I was impressed with the non pushy sales from Brandon, explaining in detail their products and answered all my questions, thank you. I wasn't rushed into making a decision and even when I changed my mind on the front door the next day, nothing was too much trouble and was easily changed. Thanks to Alfie too who worked in the background. On the day of installation Luke and Dan were professional and friendly and were a pleasure to have in my home. They explained what they were doing and cleaned everything up when finished. My doors and windows look great, I am so pleased with my choice, the quality is of a very high standard and I'm pleased with the price. Thank you to all too for being so thoughtful around my little dog.
Date of experience: June 9, 2025
My experience was great with First Home Improvement because they’ve done the installation of my windows and door excellent and tidy.
Date of experience: June 8, 2025
I met with Asia from the Huntingdon office to discuss my requirements. She presented herself in a very professional manner, listened to what I wanted and showed me all the options available and I was able to make my choices. I was then contacted by the surveyor John and after that the office rang to fix an installation date. Kevin Kelsey arrived on the set date to do the installation. He was working alone as his work mate had unfortunately been involved in an accident. It was a wet and windy day and Kevin worked tirelessly to get the work completed. He was very professional, put dust sheets down and cleared up every scrap of rubbish when he had finished. His work was of a very high standard. There was one small issue where a window didn't open fully because the meter box on the wall outside obstructed it which none of us realised at the planning stage. However after a quick phone call to Adam at the office, a solution was put forward. I would highly recommend First Direct for their professionalism and quality of products and installation.
Date of experience: June 7, 2025
good time keeping. friendly installation team, Damian and Chris. work completed on time. all work cleaned and tidied up. very pleased with finished product.
Date of experience: June 7, 2025
From the minute Stuart and Neil came I was pleased with all there hard work , polite and friendly and explained what they were doing as they were doing it to make it easier for me to understand,would definitely recommend them
Date of experience: June 7, 2025
Ty and Kyle were incredible fitters. We have used first home improvement before and the service has always been excellent.
Date of experience: June 7, 2025
