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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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Jade Downs the Service Engineer was friendly and knowledgeable, he resealed my front door, realigned my french doors and filled where necessary. l recommend First Home Improvements not only do they sell quality doors and windows the after service is first class.
Date of experience: June 11, 2025
The service we received from first home improvements has been brilliant from start to finish. Constant communication and updates, friendly and helpful staff and a really simple process to get our new front door in. Really happy with the work and the door looks great! Nothing is too much trouble and lots of financing options. Can't thank them enough!
Date of experience: June 11, 2025
Team that fitted, were friendly, clean, tidy and left no mess. Efficient, professional and helpful. Job completed in quoted time. Left contact details should i have any issues. The windows make it quieter and warmer. Very happy with the results. Many people have commented on how nice they look
Date of experience: June 11, 2025
instal team team arrived at 08 00 not 1300 as told
Date of experience: June 11, 2025
Everything went really smoothly from my initial appointment, the measuring up and the actual day of the fit. Everyone who came to my home was considerate to the logistics of measuring and fitting regarding my 4 house cats and keeping them safe. The day of the fit went really well and the 3 gentlemen who did the fit polite and very professional. They did an amazing job. I'm really pleased with my 4 new windows (upstairs) and new front and back doors. They have added value and security to my home along with a much more efficient home regarding heat loss and drafts which I know I will feel the positive impact of in the winter months.
Date of experience: June 11, 2025
The service engineer was very thorough and extremely pleasant guy
Date of experience: June 11, 2025
US
Decided to cancel the deal next day,(got much better offer elsewhere) called office/emailed office trying to get deposit back, no response for a week now. Manager Simon from Manchester branch ignoring and not returning calls back. Super nice and professional till the point you sign agreement after that no one cares, fake smiles and politeness. Rude!
Date of experience: June 11, 2025
The fitters were very professional, friendly and tidy. Good quality workmanship. Many thanks to Mark Spencer, Chris Cade and Brandon Millard.
Date of experience: June 11, 2025
US
The gents who came to replace my windows and bathroom windows were fantastic polite and courteous at all times, phone me when they were on there way explained everything while they were working they were really polite when they had finished installing they cleaned up after themselves left everything spotless I am well pleased with job they did well worth getting first home improvements to get the job done many many thanks to kieron and archie for doing a smashing job i would highly recommend first home improvements for window replacements.
Date of experience: June 10, 2025
