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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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US
My windows were thirty years old and desperately needed replacing, My first contact, Andy came, listened to me and explained the "new" style windows, locking system, guarantee of 12 years and life time repair. He spoke to me not at me and I felt confident to sign on the dotted line. Customer service kept me informed from day 1, INSTALLATION DAY - Luke and Danny arrived on time, amazed when stairs, upstairs rooms were covered in dust cloths, made me laugh when they covered the outside hedge as well. First time ever this had happened with previous workmen! Once the windows were fitted, all rubbish was removed inside and out, they vacuumed upstairs rooms, stairs and brushed the outside porch and pathways. I didn't have to clean up after them. Luke then showed me the windows, he had fitted a trim around the windows, covering the silicone, it has made the windows look bigger and the finish makes a big difference. He took me round each window, explained the locking mechanism and asked me to open and close each window to make sure I was happy with them. I don't have anything negative to say, customer service from start to finish. has been excellent. I am so impressed, I will be in contact with them again for a new front door and patio doors. A well deserved five stars.
Date of experience: June 11, 2025
The whole process from sales, to survey, to installation, to follow up (and we have had a couple of minor issues where call back has been necessary) is excellent. Big thanks to fitters Richard and David and from a previous order to Darren and Paul? We have just placed our fourth order.
Date of experience: June 11, 2025
US
Once the quote had been given and a price negotiated next steps were outlined, we were kept informed of what was happening. Installation was on the day we had chosen, the installers were polite, tidy and just got on with the job until complete. Overall very satisfied.
Date of experience: June 11, 2025
Windows look nice, definitely noise reduction. Fri pm before Tues am fitting was postponed. All time off had to be redone, which was not easy, and annoying. Conservatories are too costly. Perhaps if the did their own base rather than subcontracting they could be more competitive
Date of experience: June 11, 2025
Professionalism and excellent service rendered by the team through the period of service
Date of experience: June 11, 2025
friendly service,very helpful had my windows done with first now my front and back door fitter mike tayor ref 129607
Date of experience: June 11, 2025
Very good service, Very quick / professional installation by Mike Taylor ref, 128648, Would highly recommend this company and staff.
Date of experience: June 11, 2025
1 front door 1 bedroom window and a patio door onto the main bedroom balcony. This is the second time I have had windows and doors from first home improvements in 2 different house because the exceptional quality and service. As soon as the bedroom windows were fitted you could notice the difference in thesound level from the traffic. The window and door transformed the whole look and amount of light in the bedroom. I chose a similar front door that I had installed in my last property and it looks fantastic again it changes the apreance of the hall with more light and no gaps you could see through. The installer who done the job was very professional and efficient and completed the job to a very high standard and gave me some useful tips on maintaining the doors and windows. I can only say this was an excellent job and well worth the money. First home improvements are not the cheapest but the quality of the widows, doors and installations far outweigh the cost. I was also given a quote for my conservatory but unfortunately that was not a sensible price as it was basically changing windows and roof the base and wall would not need changing. The price was also based on being a repeat customer but unlike the window and doors far too high. As I was side tracked by the conservatory I completely forgot about a roller garage door which woukd of been nice to have within the quote. But as I said the actual windows doors and installation you can't fault and good value for the quality
Date of experience: June 11, 2025
I had a new composite door fitted 2 weeks ago by Jaz Power. Excellent work did a fantastic job, Had the service engineer Jade Downs come out to day to fix a small problem again excellent service with a smile.
Date of experience: June 11, 2025
If If I could give a 0 I would, absolutely terrible customer experience even as a returning customer. Gave me a quote, I did a finance agreement only for them to add £3000 extra to the quote forcing me to pay, we came to an agreement regarding the costs. A week later I get an email saying my contract has been cancelled without any reason or call. I called to understand reasons and explain about the impact on my credit score, only to be shut down and told there's nothing to be done. Terrible customer service and experience
Date of experience: June 11, 2025
