β Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. Iβd highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Excellent! We are really happy with the new fascia soffit & guttering fitted to our property.
First Home Improvements carried out the work to the planned schedule and to a high standard.
All of the people we had contact with were professional courteous and reliable.
We were kept informed at every stage of the work.
We are happy to recommend the company to anyone looking to improve their property.
I had an excellent experience with First Home Improvements
I had an excellent experience with First Home Improvements from start to finish. The Sales Representative, Andy Murrell from the Portsmouth office, arrived on time and was very professional, courteous, friendly and very knowledgeable about the product and the process. It was my first time buying double glazed windows and Andy went out of his way to make sure I understood the whole process and give me a price that I could afford.
The windows were delivered and installed 7 weeks later and the Installers, James and Jack were friendly and hardworking and did an excellent job installing the windows and back door. They also took away my old windows and door. Simon, the Installation Manager, was on hand to answer any questions on the day.
The windows and door are of excellent quality and I am extremely pleased with them.
I would highly recommend First Home Improvements.
The installation day went well and the team were great. There were a few hiccups afterwards but the customer service has been faultless and sent an engineer back to put right.
Would definitely recommend them.
Jamie and Jack did a great job fitting door & windows. Prompt, efficient and tidy. They were helpful and happy to answer questions. The products feel & look good. Main office and surveyor were also helpful & easy to deal with.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.