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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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US
A good all round experience from the sales rep to the installation and follow up. I have very big windows, the replacements were fitted in one, very hot day. The team were punctual, courteous, and professional and thoroughly cleaned up after the work was done. I’m very pleased with the standard of the windows, the 12 year warranty and a reasonable price
Date of experience: June 23, 2025
Liam and Dan done a great job with the windows and door at our property. Their communication was great making us aware of how they’d done a certain thing knowing that we were to have the house rendered shortly afterwards.
Date of experience: June 23, 2025
Excellent communications throughout entire process. Thorough and personable representatives, particularly in their installer, Mike Taylor. ( Ref. 129168 )
Date of experience: June 23, 2025
US
All aspects of delivery and product were as explained to us. A first class product of double glazing and door. Lewis Caesam, Jamal Chikiti, Robert Crich and Teddy Campbell were all hard working and ensured they tidied up after themselves. Leaving our home much safer, quieter and warmer.
Date of experience: June 23, 2025
Jade, the Engineer, once again saw the problem and resolved it very quickly. His friendliness and professionalism was exemplary. He went over and above the requirements yet again. Should I need further service assistance, I would be delighted if Jade could be the prime Engineer. Thanks again to First Home and their staff.
Date of experience: June 23, 2025
On the 18.06.2025 We had a service engineer out to rectify three windows on our flat. What can i say the engineer knowledge on what he was doing was 100%. His customer service skills was excellent. He Complete the work to a great standard and he even cleaned up where he was working his name was jade he his a credit to your company thank you so much....
Date of experience: June 22, 2025
Nails were left where our children play in the garden and where we park our cars. The company had to make a return visit to fit a missing stud and refix roofing felt. Biggest issue is with the scaffolders who damaged various plants which will not be cheap to replace and cigarette butt's left on property. Rep from First Home Improvements photographed the damaged and dvised that they would address in some shape or form but nothing has been forthcoming. Overall, not a great experience.
Date of experience: June 22, 2025
