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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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Waiting to have a issue with the large sitting room cill sorted, to leave job like that is poor, I'm a carpenter and our company would not let us leave a job like that, we would have been back next day to sort not let the customer wait weeks!
Date of experience: June 28, 2025
US
Installing the windows was done quickly. Satisfied with that. They have a good customer service as well. Also, warranty is excellent. We had some issues but thanks to their warranty policy, we will be covered, just awaiting for the new installation. Many thanks.
Date of experience: June 28, 2025
We got on with all the people that came to our house,the two fitters we had were very good and worked hard all day got the job done in one day and left every where clean and tidy,very pleased with the finish
Date of experience: June 28, 2025
Initially they changed installation date and then installed the wrong windows so that the opening windows were opposite to what they should have been . Having made an appointment to rectify this they then cancelled on the day . Having cleared the rooms in preparation . Now waiting to get them corrected this week .
Date of experience: June 28, 2025
I had 4 windows installed 5 days ago. From the rep Abbas to Jack and Arron the fitters, I couldn't be happier. The fitters were clean, tidy, polite and very informative. They left my house immaculate and the windows look great. Much quieter than the old ones. Great company, I'm pleased I chose them.
Date of experience: June 28, 2025
The entire process from first meeting to the completion of installation was fantastic. The staff are knowledgable and approachable, listening carefully to any questions. The installation itself was done smoothly, our installers Jamie Jerkovic and Jack Cunneen were professional and clean, leaving the house tidy upon completion. The quality of the windows and doors are great, they have updated the look of our house, and let in much more light. Very happy with the entire process and with the product.
Date of experience: June 28, 2025
The after care service we received has been amazing from start to finish . Had the windows for 8 years and still come and do the repair that was needed . Jade Downs was on time and thorough with replacing the handle also adjusting the windows so they shut properly.
Date of experience: June 28, 2025
US
Courteous and professional service from the beginning. Detailed paperwork, but explained really well. Realistic timeframe established and credit available if required. Fitting staff arrived exactly on time, and completed the work to a high standard. They were courteous and respectful, leaving the area clean and tidy each day. The quality of the product is excellent and met our expectations. The turn and tilt option on our new back door is a revelation ! New windows are admitting more light into the house and the rooms therefore seem larger. Overall a positive experience from start to finish and would recommend this company to anyone considering having home improvements carried out.
Date of experience: June 27, 2025
