Great service
Shanice was really great and helpful , listen to what I had to say and what I needed. Really quick in responding and dealing with me. Great service
4.9
Excellent
1,000 reviews
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Review summary
First4Lawyers is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service.
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Based on reviews, created with AISee what reviewers are saying
Very friendly very helpful and took the…
Very friendly very helpful and took the time to listen to me well recommended.
Quick, assertive and very helpful. Understood my needs and quickly escalated to the legal team
Quick, assertive and very helpful. Understood my needs and quickly escalated to the legal team.
Very good advice helped me to clarify…
Very good advice helped me to clarify things
Company details
Information provided by various external sources
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Website
www.first4lawyers.com
All reviews
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Showing 931 - 940 of 996 reviews
C
Carlo
US
SHL solicitors St Helens. 8 weeks in do not respond or communicate
Firstly the process was nice and easy to get a quote, I done this based on the positive reviews but my experience has been anything but. I used them twice for two different house purchases. Ended up with a solicitors called SHL in St Helens. I am 8 weeks into two cash purchases and have no idea where the process is up to. SHL and their conveyancing department flat out do not communicate or respond to my emails, one of the estate agents has gone nearly 6 weeks without a reply from Debbie from SHL. I genuinely have no idea where the process is up to. I call them they do not reply or call back even after staff say they will. I leave voicemails for them and they do not reply, I email they do not reply. I see google reviews stating they turned over some houses in 28 days. Yet I cannot get a reply to a email or phone call? What have I done so wrong to be treated like this? I cannot recommend first4lawyers based on this. I now have two house purchases in limbo my next step is to complain to a regulator. My hope would be someone from First4lawyers grips SHL and tells them to sort themselves out but I won’t hold my breath, I am unsure if I am being penalised some way or being left at the back of the queue by SHL because I used first4lawyers it doesn’t make any sense
Date of experience: July 24, 2024
JW
Helpful
Helpful, kind mannered and understanding legal advisor, she was quick to process through to solicitors.
Date of experience: July 24, 2024
CD
Great service .
Great service .. I was put straight through to a solicitor after talking to a lovely girl on the phone .. very professional
Date of experience: July 23, 2024
ND
I spoke to Jake
I spoke to Jake. Extremely helpful and polite man. Very professional and helpful.
Date of experience: July 23, 2024
JB
Shanice was warm and friendly .
Shanice was warm and friendly .. listened to what I said and connected me to the right solicitor for me ... thankyou ...
Date of experience: July 23, 2024
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