First4Lawyers
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SHL solicitors St Helens. 8 weeks in do not respond or communicate
Firstly the process was nice and easy to get a quote, I done this based on the positive reviews but my experience has been anything but. I used them twice for two different house purchases. Ended up with a solicitors called SHL in St Helens. I am 8 weeks into two cash purchases and have no idea where the process is up to. SHL and their conveyancing department flat out do not communicate or respond to my emails, one of the estate agents has gone nearly 6 weeks without a reply from Debbie from SHL. I genuinely have no idea where the process is up to. I call them they do not reply or call back even after staff say they will. I leave voicemails for them and they do not reply, I email they do not reply. I see google reviews stating they turned over some houses in 28 days. Yet I cannot get a reply to a email or phone call? What have I done so wrong to be treated like this? I cannot recommend first4lawyers based on this. I now have two house purchases in limbo my next step is to complain to a regulator. My hope would be someone from First4lawyers grips SHL and tells them to sort themselves out but I won’t hold my breath, I am unsure if I am being penalised some way or being left at the back of the queue by SHL because I used first4lawyers it doesn’t make any sense