Review summary

Fasthosts Internet is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

A
Customer service is excellent

Customer service is excellent! I didn’t have to wait long to be connected to an agent, Mark, who handled my query immediately. He was very polite and knowledgeable. Based on this interaction and my overall experience with Fasthosts so far, I would recommend them!

Useful
Share
Explained everything perfectly

Explained everything perfectly

Useful
Share
SM
Fantastic service

Fantastic service. Dealt with my enquiry efficiently and provided steps for further support moving forward. All dealt with in one online chat session. Thank you

Useful
Share
C
Jefferson Quijano is a credit to the company!

I spoke with Jefferson Quijano and I was offered exceptional help in resolving my issues, I will 100% work with this company again in the future because of Jefferson's efforts

Useful
Share

Company details

Information provided by various external sources

No description available yet.

Contact info

All reviews

1,000 total • Write a review

Showing 31 - 40 of 996 reviews
PM

Email query with New Outlook

Ghristian answered my query quickly and talked me through all the details. Very pleased with the service

Useful
Share
Ji

Christian was great and super-helpful

Christian was great and super-helpful. A++

Useful
Share
CM

Easy to cancel

Almond Brexale Tello made it very easy to cancel my account.

Useful
Share
sh

Very helpful

So I went o to live chat on fasthosts today to change my domain name and was helped by the easy to talk to Jem who was very helpful and informative. Thank you for the help Jem and for my new domain name and website. Can't wait to get started.

Useful
Share
S

Really positive interaction

Really positive interaction with Yna. Eager to help and saw the problem through to the end.

Useful
Share
G

Good management tools

Good management tools and very good product offering. Jefferson Quijano cancelled my account smoothly and efficiently.

Useful
Share
MD

The best customer service!

Cristian was very helpful and had my problem fixed in no time at all!

Useful
Share
MP

Cristian was extra helpful in some…

Cristian was extra helpful in some complicated domain forwarding requests I had made.

Useful
Share
bc

Jefferson Quijano gave me a good…

Jefferson Quijano gave me a good services and help me with my billing prblem helping me get my money back on 3-5days

Useful
Share
AL

Reinstate 2FA

Just spoke to Mark to reorganise 2FA Very patient and efficient and excellent job. Mission accomplished!

Useful
Share
Previous1•••345•••100Next page

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.