Fasthosts Internet is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Customer service is excellent! I didn’t have to wait long to be connected to an agent, Mark, who handled my query immediately. He was very polite and knowledgeable. Based on this interaction and my overall experience with Fasthosts so far, I would recommend them!
Explained everything perfectly
Fantastic service. Dealt with my enquiry efficiently and provided steps for further support moving forward. All dealt with in one online chat session. Thank you
I spoke with Jefferson Quijano and I was offered exceptional help in resolving my issues, I will 100% work with this company again in the future because of Jefferson's efforts
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www.fasthosts.co.uk1,000 total • Write a review
Although the fasthost web page seems to allow you to close your account it takes you eventually to a phone number you ring. However when I called the Merham was so helpful and professional. I have been very happy with the service I have received whilst using them but am no longer continuing with my self catering accommodation
Almond Brexale Tello customer support sorted my out my tech issue so quickly. Professional service all round Thank you Almond. Anthony V
Agent has been polite and responsive in terms of queries via email and over the phone, set my Domain name & Hosting Plan while i was on the phone.
Cristian in customer support was very courteous, knowledgeable, and helpful. My website problem was resolved promptly and efficiently. It's good to get service like this. Cristian is a credit to Fasthosts.
Been with Fasthosts for 18 years and excellent service even whilst I am closing accounts as retiring. Thanks to Almond Brexale Tello for making the closure so easy. Best wishes to all at Fasthosts and thank you again for all your service over the years.
Almond was professional and very helpful. It was a long call but I felt he understood my needs and genuinely tried to meet me half way. He was not pushy. Finances are tight at the moment and I was looking to cancel everything but he changed my mind. In the end I got a discount that will help me keep one site live.
Christian was prompt to respond and sorted out assigning my domain to a different server really quickly
My request was handled in a professional manner by Glenn Contawe.
