Fasthosts Internet is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Customer service is excellent! I didn’t have to wait long to be connected to an agent, Mark, who handled my query immediately. He was very polite and knowledgeable. Based on this interaction and my overall experience with Fasthosts so far, I would recommend them!
Explained everything perfectly
Fantastic service. Dealt with my enquiry efficiently and provided steps for further support moving forward. All dealt with in one online chat session. Thank you
I spoke with Jefferson Quijano and I was offered exceptional help in resolving my issues, I will 100% work with this company again in the future because of Jefferson's efforts
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Honestly this company have been amazing! There was a slight problem in that they tried to call me for an on boarding call as I was having a few technical issues and I'm not technical but their number was blocked automatically by my own phone so I missed it as it went directly to Voicemail! So I added their number to my address book I got back in touch with them and they rang me straight away I was so lucky to get assistance from Jefferson Quijano, who was amazing, had the patience of a saint and talked me through every single bit. I can't thank you all enough. It's been a very professional experience from day one and I can't believe how cheap your services are. Excellent value for money and you absolutely deserve 5 stars and more, thank you. I'll recommend you to all of my friends.
Very helpful in resolving a complex issue. Almond Brexale Tello's advice enabled me to plan an improvement path for my domains and websites.
I contacted Fasthosts to ask for guidance on migrating emails and got some excellent advice and instructions from Cristian. He went further, giving us the best practice advise and suggestions to contact them when we perform the migration.
Andrea Amores took me through all the setup that would have take me 45 mins and help with the configuration in less than few minutes. I was on the otherside following all the result of the configurations. That was awesome to see such help these days. Thanks fasthosts
Customer enquiry about vps service from fasthost : 3:30 PM Customer Hello, what cpu version exactly is used on RAM VPS 16 package 3:36 PM Fasthost reply Hello, thanks for contacting Fasthosts sales. 3:36 PM Fasthost reply Current estimated wait time is 6m. 3:36 PM Fasthost reply We'll connect you to an agent as soon as possible. 3:36 PM Fasthost reply Its a virtual CPU, roughly 2.0 ghz clock speed, does that help? 3:39 PM Customer no that does not help, I asked for exact cpu version 3:40 PM Fasthost reply Yeah, not sure what you mean by CPU version? Its a virtual CPU. 3:41 PM Customer exact version means something like AMD Epyc 4244P-NVMe-0.5TB 3:41 PM Fasthost reply Oh I see, it doesn't work like that, the VPS are constructed using several different servers in a clusters so the "main" or "original" CPU would be impossible to ascertain 3:43 PM Customer vps uses virtual cpu assigned from physical cpu which is shared among other vps users. so is this physical cpu Epyc 4244P-NVMe-0.5TB? or something else 3:43 PM Customer ok I see you have no clue lol 3:44 PM Customer each virtual cpu comes from a parent physical cpu. the virtual cpu is not born out of air lol 3:45 PM Fasthost reply If you don't understand the response I cannot help that. Sounds like you should be looking at a dedicated server if you are this concerned with CPU type. 3:46 PM Customer lol I use 20x vps from various UK vendors/providers and have not yet received such a dumb answer:-) does that mean the cpu's that power those fasthost vps are stoneage? (would explain why you cant answer my question) 3:51 PM Fasthost reply If this is the best you can manage I am not interesting in dealing with you any further. Good luck with your understanding and questioning.
I've had domains from Fasthosts for nearly 25 years now, but I've only recently used them for website hosting. Had a major issue with a site today and Jayrus sorted it out within half an hour. They were extremely knowledgeable and efficient, whilst describing and explaining what they were doing. Great stuff.
Jefferson Quijano was exceptional. He listened to me, found a solution that was suitable and made me feel confident enough to stay with fast hosts for another year.
