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Fantastic Services is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Fantastic Services has renewed my membership a month early and has taken money out of my account despite my cancellation of the membership. I need the money back, and was told that I can contact the finance department. When trying to do so, I have only been met by unhelpful phone line tangents and robots. I find this extremley frustrating as, having had a good experience with them so far, I can no longer get in contact with them. Really dissapionted.
Very hatful and hard working
Jess was excellent Professional , independent and courteous. Made an effort to understand what we wanted and kept communicating appropriately throughout. Hi early one of the best experiences we've had with fantastic services.
Excellent worker.
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www.fantasticservices.com1,000 total • Write a review
US
LOVETH was a professional and friendly cleaner. She did and excellent job of our bathrooms and kitchen and making the rest of our home feel clean, fresh and new. I felt comfortable having her in our home given i had not met her before and would definitely use her service again. Thank You! :)
Date of experience: June 7, 2025
US
I have been with Fantasitc for a few years now. Their services is like hit and miss depending what people they sent to you. So far their own service is not bad as an agent. However today I was really furious about their service. Wasting my whole morning waiting for a 4.5 hours 8-12:30 open window and finally in the third call I made (waiting for 10 mins on the phone for them to find the gardener) and they told me they couldn’t make it now due to the weather condition. However the fact was, I was up the whole morning since 8am, the weather was dry and occasionally sunshine. This weather continued until 3pm ish. For the whole experience, they didn’t bother to call me back. No one from them called me to update despite promises to call back. Very disappointing. And most importantly, my half Saturday was ruined by them. Now I have escalated this to complaint and see what they will do. I will find and contact the director if they don’t solve this properly. Update: After the episode above, the complaint team contacted me and offered me compensation (which I requested for the very disappointing service). They did try their best to make sure me (their customer) would be satisfy with the outcome and update my review here. Hence I have updated the review to 3* as their customer service trying to make things right for a very frustrated and disappointed customer.
Date of experience: June 7, 2025
I requested an oven clean from Fantastic Services, the contractor arrived and broke my oven! I reported this to Fantastic Services and a week later still waiting for them to own up and admit they broke my oven. They are blaming me saying there was something wrong with my oven even though I told them I used it the day before. They haven’t even sent anyone to look at it to assume this. I have had to repair it myself as I need my oven. Do not use this company! It will be an expensive experience! Update - the matter was only resolved because i paid to get my oven fixed. Sorry a hamper doesn’t resolve the matter. The money spent on that was the difference in money you wouldn’t refund me because I wouldn’t send my account details over an open website that anyone could see. I still advise people not to use this company for cleaning ovens
Date of experience: June 7, 2025
US
Asen was an excellent handyman .Worked fast, tidily and efficiently . The identified job took less time than anticipated and Asen asked to do other jobs to utilise the time - a real breath of fresh air , as well as being a very nice man .I would definitely use him again Would highly recommend him to others
Date of experience: June 7, 2025
US
The cleaners were really thorough, even cleaned the washing machine! Only criticism is that they set the dishwasher running, not using the tablets properly and putting non-dish washable items in. Just be really clear with instruction as they’re great at using initiative, but sometimes too much!
Date of experience: June 7, 2025
We booked garden cleaning and cleaners for 9am. The garden cleaners were early but used 6 bags @£55 each for disposable which left us with hefty bill. Also cleaners didn't show up. We rebooted for afternoon and again no show. Rebooted for next day and now again haven't shown up. Unreliable and promises made that couldn't be kept.
Date of experience: June 7, 2025
