Review summary

EYG Home Improvements receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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K
sliding doors fitted

Had sliding doors fitted. 5 star service. Workers were very friendly and did a great job, leaving no mess whatsoever. Will definately use this company again for any home improvements

E
Faultless

Could not fault the company at all. From having Chris round to talk through the windows, then the surveyor, followed by prep work by the builder Raz and then the installing of the windows by Mark & Kevin. Had no issues, they worked professional, respecting the property and very clean workers. They are not pushy unlike Anglian Windows and this is the first time using EYG.

mh
Order costing 33,000 with EYG they mess it all up

EDIT - after posting they started to do things as per agreed. Ordered works costs 33,000 with EYG, there were the cheapest firm to quote by Β£2,000 by so this should this is not quote that is too cheap for the works etc. sadly its impossible to get them to actually perform and start work or even provide a start date as apparently there are issues with my order which sales need to resolve but never action.

Pushy Sales -You’ll Never Get Rid

It started off okay. I ordered windows through them but quickly realised that they are very pushy with sales. Salesperson made me order and pay then and there to get the β€˜best deal’ and also wanted a man available, my partner, which I found extremely sexist and worrying. Got some sliding doors from them which were half fitted and left in a sorry state. I had to chase up months after to get this sorted which took two attempts to get right. Door wasn’t the right size which was disappointing. Since then I haven’t wanted to use them but I am getting cold called consistently on a weekly basis. Asked them to take me off from their contacts list which still has not been done.

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Showing 671 - 680 of 812 reviews
JE
5 out of 5 stars

Replacement conservatory roof installed to a high standard during the lockdown

We ordered a replacement conservatory roof from the company and agreed a start date in March 2020. A few days beforehand the Covid lockdown came into force. The company suspended operations so the work had to be cancelled. As soon as the lockdown rules were eased we were contacted and a new date in June was agreed. The two workmen, Peter & Andrew followed the lockdown rules scrupulously. They never entered the house and we did not have to supply them with any refreshments etc. The work was completed to a high standard and we are very happy with the new roof. We ordered this to try to make the conservatory cooler in the summer and warmer in the winter. From the range of temperatures that we have experienced over the last week or so it seems to have worked! There was an unusually long delay before the company could complete the final plaster work. This was caused by a national shortage of plaster due to the virus. Having spoken to other people in the building industry, I know that this shortage was real and severe. While the delay was frustrating it was understandable and no fault of the company. The plaster work is now complete and has again been carried out to a high standard. This has been confirmed by our (non-EYG) decorator who is currently doing the painting work required. Overall we have been very satisfied with the work and the way the company has handled the impact of the lockdown. As a result we asked for quotes for some other work on the house which we hope to have carried out later this year.

Date of experience: June 29, 2020

D
5 out of 5 stars

Great window

Great window, reasonable price. Would certainly use for all future window and door purchases.

Date of experience: June 28, 2020

NM
5 out of 5 stars

Paul and Andy fitted our windows at 3…

Paul and Andy fitted our windows at 3 Mead Street, really great lads, polite, didn't stop tidying up. Done a great job, would highly recommend these two.

Date of experience: June 28, 2020

SM
5 out of 5 stars

The windows and doors look really nice…

The windows and doors look really nice we are pleased with the the way Lee and Gaz worked through the rainy Thursday thanks for a great job Anne and Steve Hornsea.

Date of experience: June 26, 2020

W
5 out of 5 stars

High standard of initial contact and first home visit

I have only just placed my order for my windows, doors, fascias, cladding and gutters with EYG. I just wanted to say thank you to the person who responded to my initial call promptly, efficiently and professionally and to Daryl for his time, care and attention when he visited yesterday. He offered the right advice about choices and styles and secured a substantial sale because he was professional without being pushy. He is a knowledgeable and good advocate for EYG. I am looking forward to working with others at EYG and to having my products installed. I'll review the 'goods' once they are in place. Thank you for your attention so far Daryl and for the very fair deal you secured for me with your manager.

Date of experience: June 24, 2020

KS
5 out of 5 stars

Great service

Great service, thanks :)

Date of experience: June 23, 2020

GS
3 out of 5 stars

The finished product is good but had…

The finished product is good but had problems from the start with wrong measurements.A job which was originally scheduled for 3 days has dragged on for a couple of weeks because we had to have new frames made to the correct size.I thought as a gΓ²od will gesture I would receive some compensation but they are not prepared to offer anything.Not impressed with the company

Date of experience: June 23, 2020

kb
5 out of 5 stars

Very professional

Very professional

Date of experience: June 22, 2020

CJ
5 out of 5 stars

Excellent workmanship

Excellent workmanship. Mike and Shaun did a first class job.

Date of experience: June 20, 2020

CP
5 out of 5 stars

Well done EYG.

Just like to thank EYG and the team for a job well done, one and all. Just had Mark & Damien install the doors, excellent job well done guys very pleased.

Date of experience: June 19, 2020

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