John Edwards

Reviews by John Edwards

CR

Crui.se

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Jun 7, 2024

Great experience booking a European river cruise

I had booked another cruise with Rivieria about a month ago, not realising they they dealt through agents. I found another of their cruises and a web search revealed that Crui,se are an agent they deal through. I sent Crui.se an email enquiry and they responded promptly by phone. They gave me a discount from the cruise line's price. My wife and I have medical issues requiring assistance on both the flights and the cruise. Rebecca undertook to obtain our requirements from the cruise company to avoid me having to go through them over again. I thought that the discussion was thorough and friendly manner. All of my questions were answered. Crui.se are a relatively new and small company. They have ABTA protection and ambitions to grow. If they continue to provide this level of service, then I am sure that the growth will come

EY

EYG Home Improvements

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Jun 29, 2020

Replacement conservatory roof installed to a high standard during the lockdown

We ordered a replacement conservatory roof from the company and agreed a start date in March 2020. A few days beforehand the Covid lockdown came into force. The company suspended operations so the work had to be cancelled. As soon as the lockdown rules were eased we were contacted and a new date in June was agreed. The two workmen, Peter & Andrew followed the lockdown rules scrupulously. They never entered the house and we did not have to supply them with any refreshments etc. The work was completed to a high standard and we are very happy with the new roof. We ordered this to try to make the conservatory cooler in the summer and warmer in the winter. From the range of temperatures that we have experienced over the last week or so it seems to have worked! There was an unusually long delay before the company could complete the final plaster work. This was caused by a national shortage of plaster due to the virus. Having spoken to other people in the building industry, I know that this shortage was real and severe. While the delay was frustrating it was understandable and no fault of the company. The plaster work is now complete and has again been carried out to a high standard. This has been confirmed by our (non-EYG) decorator who is currently doing the painting work required. Overall we have been very satisfied with the work and the way the company has handled the impact of the lockdown. As a result we asked for quotes for some other work on the house which we hope to have carried out later this year.