Review summary

EYG Home Improvements receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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K

Kirsty

5 out of 5 stars
sliding doors fitted

Had sliding doors fitted. 5 star service. Workers were very friendly and did a great job, leaving no mess whatsoever. Will definately use this company again for any home improvements

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E

Emma

5 out of 5 stars
Faultless

Could not fault the company at all. From having Chris round to talk through the windows, then the surveyor, followed by prep work by the builder Raz and then the installing of the windows by Mark & Kevin. Had no issues, they worked professional, respecting the property and very clean workers. They are not pushy unlike Anglian Windows and this is the first time using EYG.

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mh

mike h

3 out of 5 stars
Order costing 33,000 with EYG they mess it all up

EDIT - after posting they started to do things as per agreed. Ordered works costs 33,000 with EYG, there were the cheapest firm to quote by £2,000 by so this should this is not quote that is too cheap for the works etc. sadly its impossible to get them to actually perform and start work or even provide a start date as apparently there are issues with my order which sales need to resolve but never action.

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EH

Ella Holbrook

1 out of 5 stars
Pushy Sales -You’ll Never Get Rid

It started off okay. I ordered windows through them but quickly realised that they are very pushy with sales. Salesperson made me order and pay then and there to get the ‘best deal’ and also wanted a man available, my partner, which I found extremely sexist and worrying. Got some sliding doors from them which were half fitted and left in a sorry state. I had to chase up months after to get this sorted which took two attempts to get right. Door wasn’t the right size which was disappointing. Since then I haven’t wanted to use them but I am getting cold called consistently on a weekly basis. Asked them to take me off from their contacts list which still has not been done.

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Company details

Construction & Manufacturing

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All reviews

816 total • Write a review

Showing 291 - 300 of 812 reviews
I

Highly recommend

Excellent communication prior to the work and a really hard- working team. We had soffits, fascia boards and guttering fitted and they look great. There was a follow-up call to ensure we were satisfied with the work which I appreciated. Highly recommend this company.

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K

Excellent team and great job

Excellent team and great job

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PA

I am more than happy with the…

I am more than happy with the conservatory workmanship is excellent can t fault it very tidy and polite workmen kept us upto date has they progressed very happy excellent job

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MH

I understand Covid-19 circumstances but…

I understand Covid-19 circumstances but EYG has poor communication between the team and to the customer as well. It takes ages for job to finished. I have to chased after the team for exact date that they are coming back to continue their job. Job has not been done properly with some messes for the follow up team to clean up.

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s

Double glazing

Great job from start to finish, lads that came were very good at what they did . One happy customer.

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MW

The back door fitted is still hard to…

The back door fitted is still hard to lock

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G

Great Job

Installation delayed by a month, but what can you expect with what's going on everywhere, the van turned up @ 08.00hrs on the rearranged date, Paul & Andy were very professional, polite and hard working, and did an excellent job of fitting the windows we had ordered, product looks brilliant, and no mess, would definitely recommend,

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MM

Disappointed customer

I ordered a front door and had a date that it would be fitted this was changed three times so I asked for my money back the manager from Scarborough was not happy at all about this And told me I’d still have to pay for the door in the end I got my money back couple of days later two guys turned up and has asked me how my door was I told him he’d been cancelled but they hadn’t been informed seems like no communication there now I’ve just had an email to ask me How impressed I was with the product I had received from them still no communication bit of a cowboy company if you ask me would not recommend again doubt if this will be published

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MT

Great Windows, let down by delayed installation

I have used EYG before and they were perfect - 5*, so I had no hesitation using them again. The sale process was excellent (Thanks Fraser), pricing good and the windows just what we wanted. The installation date was a fixed deadline based on moving house (We had agreed to replace 6 windows for the buyers), and this is when the problems started. No show on date 1, no show and no call to inform me date 2. Date 3 was past our move date so I had to escalate to finally get an acceptable date and the windows were eventually fitted, only 3 days before we moved. Unfortunately, the fitter had an off day and 4 of the 6 windows were cracked on installation... and one was made the wrong size. I had to leave it with the buyer of the house but there was a long delay getting the replacements, and when they did arrive, they had to cancel the agreed install date.... One thing I will say was that the installation of the window frames was perfect and we needed no decoration after. I also know EYG make great windows but on this occasion, the whole installation process was a shambles and very stressful. Just hope this was a one off for me or they get it sorted

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