Review summary

EYG Home Improvements receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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K

Kirsty

5 out of 5 stars
sliding doors fitted

Had sliding doors fitted. 5 star service. Workers were very friendly and did a great job, leaving no mess whatsoever. Will definately use this company again for any home improvements

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E

Emma

5 out of 5 stars
Faultless

Could not fault the company at all. From having Chris round to talk through the windows, then the surveyor, followed by prep work by the builder Raz and then the installing of the windows by Mark & Kevin. Had no issues, they worked professional, respecting the property and very clean workers. They are not pushy unlike Anglian Windows and this is the first time using EYG.

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mh

mike h

3 out of 5 stars
Order costing 33,000 with EYG they mess it all up

EDIT - after posting they started to do things as per agreed. Ordered works costs 33,000 with EYG, there were the cheapest firm to quote by £2,000 by so this should this is not quote that is too cheap for the works etc. sadly its impossible to get them to actually perform and start work or even provide a start date as apparently there are issues with my order which sales need to resolve but never action.

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EH

Ella Holbrook

1 out of 5 stars
Pushy Sales -You’ll Never Get Rid

It started off okay. I ordered windows through them but quickly realised that they are very pushy with sales. Salesperson made me order and pay then and there to get the ‘best deal’ and also wanted a man available, my partner, which I found extremely sexist and worrying. Got some sliding doors from them which were half fitted and left in a sorry state. I had to chase up months after to get this sorted which took two attempts to get right. Door wasn’t the right size which was disappointing. Since then I haven’t wanted to use them but I am getting cold called consistently on a weekly basis. Asked them to take me off from their contacts list which still has not been done.

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Company details

Construction & Manufacturing

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All reviews

816 total • Write a review

Showing 281 - 290 of 812 reviews
T

We recently got some windows fitted

We recently got some windows fitted, very pleased with it all. Staffs were very friendly and costumer service was also very brilliant. Happy overall with service given.Many thanks.

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o

We are thoroughly pleased with the…

We are thoroughly pleased with the installation of french doors and the replacement of some condensed panes. Robert was extremely professional and very courteous. He was easy to interact with and a good ambassador for EYG. I would have no hesitation in recommending him as a high quality tradesperson.

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MP

Old dodgy conservatory gone! Hello super duper new one!

Replaced my old wooden falling apart conservatory with a spanking new EYG build, base and glass conservatory. They turned up when they said would, and were solid working guys that know their stuff. They were a pleasure to do business with. No hard sell or 'I will ring the boss to see if i can get you a special discount' nonsense. Really pleased with the result.

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C

We are happy with the product however

We are happy with the product however, we were not happy with the time it took to resolve issues with the sliding doors (over 6 months).

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MR

Best of the rest

Having had many dealings with companies providing similar services over the years, I can honestly say that EYG have been the most professional and personable yet. All of their employees conduct work to the highest standards and take great pride in doing so. They are a delight to something that can often be a worrying time and better yet, they clean up after themselves (daily!,!). This project was not without some hiccups but these were predominantly COVID related and were dealt with as efficiently and effectively as could be. I would recommend EYG in a heartbeat and we will be using them for other projects in future.

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L

I would AVOID

Had a call from the company after enquiring for a quote for some new windows - when I got the call back I was told that they wouldn’t come out for a quote unless my “partner” was home! When I asked why would my partner (for all they know I might not have had one) need to be present, I was met with that is “how they work”. And that they would have to come in the evening when my partner was home! I am female and quite capable of deciding on what windows I want in my home. This is incredibly backwards for a company. I recommend they contact the 21st century on how to behave. Please AVOID as they obviously cannot communicate with women/anyone who doesn’t have a “partner” at home to check they know what windows they want!

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MM

Installation team were great

Installation team were great and on time and efficient. Follow up call received but when I said the door wasn’t quite shutting flush I was expected to call in to the office to resolve myself…. I thought that was the point of the follow up call to make sure everything was ok and if not resolve? He then persisted to try and sell me an appointment to have my windows changed. Initial sales personnel was very good and professional, i think it was James.

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M

Professional job !

Professional, courteous and friendly. And a great looking roof too. Thank you all.

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c

Do not waste your money and time

Non existing costumer service, extremely poor workmanship, below zero communication, low quality products.

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MJ

Work done ok fitters good

Work done ok fitters good Time taken to complete the job unacceptable Ordered 8/10/20 Work completed 13/6/21 Not happy and would not recommend your company to anyone

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