EYG Home Improvements
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Great Windows, let down by delayed installation
I have used EYG before and they were perfect - 5*, so I had no hesitation using them again. The sale process was excellent (Thanks Fraser), pricing good and the windows just what we wanted. The installation date was a fixed deadline based on moving house (We had agreed to replace 6 windows for the buyers), and this is when the problems started. No show on date 1, no show and no call to inform me date 2. Date 3 was past our move date so I had to escalate to finally get an acceptable date and the windows were eventually fitted, only 3 days before we moved. Unfortunately, the fitter had an off day and 4 of the 6 windows were cracked on installation... and one was made the wrong size. I had to leave it with the buyer of the house but there was a long delay getting the replacements, and when they did arrive, they had to cancel the agreed install date.... One thing I will say was that the installation of the window frames was perfect and we needed no decoration after. I also know EYG make great windows but on this occasion, the whole installation process was a shambles and very stressful. Just hope this was a one off for me or they get it sorted