sliding doors fitted
Had sliding doors fitted. 5 star service. Workers were very friendly and did a great job, leaving no mess whatsoever. Will definately use this company again for any home improvements
EYG Home Improvements
Reviews 816•
4.2
Construction & Manufacturing4.2
Great
816 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
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4.2
Great
816 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
EYG Home Improvements receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Faultless
Could not fault the company at all. From having Chris round to talk through the windows, then the surveyor, followed by prep work by the builder Raz and then the installing of the windows by Mark & Kevin. Had no issues, they worked professional, respecting the property and very clean workers. They are not pushy unlike Anglian Windows and this is the first time using EYG.
Order costing 33,000 with EYG they mess it all up
EDIT - after posting they started to do things as per agreed. Ordered works costs 33,000 with EYG, there were the cheapest firm to quote by £2,000 by so this should this is not quote that is too cheap for the works etc. sadly its impossible to get them to actually perform and start work or even provide a start date as apparently there are issues with my order which sales need to resolve but never action.
Pushy Sales -You’ll Never Get Rid
It started off okay. I ordered windows through them but quickly realised that they are very pushy with sales. Salesperson made me order and pay then and there to get the ‘best deal’ and also wanted a man available, my partner, which I found extremely sexist and worrying. Got some sliding doors from them which were half fitted and left in a sorry state. I had to chase up months after to get this sorted which took two attempts to get right. Door wasn’t the right size which was disappointing. Since then I haven’t wanted to use them but I am getting cold called consistently on a weekly basis. Asked them to take me off from their contacts list which still has not been done.
Company details
Information provided by various external sources
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Contact info
🌐
Website
www.eygwindows.co.uk
All reviews
816 total • Write a review
Showing 21 - 30 of 812 reviews
DA
Windows
Having been let down by another well known double glazing company in Hull we called EYG to give us a quote for the remaining work that needed doing. Daryl the sales man was very straight forward and we were more than happy with the quote which hasn’t left us out of pocket.
Date of experience: May 16, 2024
AA
Dont fall for their false 'teaser' quotes.
Bad experience with this company, one of three companies I invited round to give quotes for 7 replacement windows. Martin attended in March and measured all windows; he gave a quote which was competitive and similar to the other two. He made no mention of the lack of lintels above each of the four upstairs windows, which was clearly apparent as they were identifed by the other companies. I accepted the quote in good faith, and signed an initial contract. A surveyor was arranged and Simon arrived some weeks later. He immediately identified that four 'steels' were required above the upstairs windows and said that the cost would now be increased by over £900. I refused to pay anymore than agreed initially at which point he called EYG and told me we could get away with only three steels with an increased cost of over £700. Again I refused to pay anything further. I asked EYG to clarify the position and John Waugh, Domestic Sales and Marketing Director got involved. Four days later I got a text stating the installation team would contact me shortly. Still no new quote had been written or communicated to me, so I called EYG myself to be told the additional cost of £700 plus was still live on the contract. I immediately cancelled the contract and got my deposit back within 7 days. A happy ending though, I have received a more professional and fair response from local firm JF Bodmans & Sons in Doncaster who charged much less to negate the lack of lintels. I am awaiting an installaion date from them.
Date of experience: May 10, 2024
JC
Don’t ever give them your phone number.
My Aunt gave EYG her telephone number 20 years ago as she was trying to get out of a garden centre and they ring her every couple of weeks and won’t take no for a answer it has been stressing her out so much as she is 93 now and they bully her into making an appointment and then I have to phone and cancel it and each time they promise me to take her off the data base so the last time this happened she was so distraught at the thought of this stranger coming to see her that I had to threaten to call the police but of course in the trying to sort this all out I had to give them my telephone number so now I am on the blooming data base and today when the “sales rep” rang and I told him it wasn’t on that they keep ringing me he hung up on me so I rang him back and he denied talking to me and hung up again so I rang again and again he hung up and then the manager rang and I let rip. I am actually considering on keep cold calling them. Don’t touch this company.
Date of experience: May 10, 2024
P
Paul
US
Don't trust them
I wasn't going to bother writing a review about the terrible service I received from this company however after reluctantly giving them a second chance to come round for a conservatory quote, the salesman didn't even bother to turn up for the appointment, no phone call to let us know. The original quote was for all our windows and front door. Salesman came round, eventually gave us a price which we haggled on some more, finally signing a contract to do the lot for just over 7K. However about a month later another salesman called to inform us there had been a mistake which meant we had to pay another £500. As the contracts had already been signed and agreed upon I refused to pay anymore. We had it all done by someone else in the end.
Date of experience: May 6, 2024
JS
Knowledgeable Sales Manager
Matthew came out to see us for a rear extension, he is the sales manager at Newark. He was so polite,knowledgeable,and put some ideas to us. He wasn’t at all pushy and we felt very relaxed with him. We are not going to go ahead with it at the moment but the quality of the products looked first class. If we do go ahead in the future this is the company we would use.
Date of experience: March 16, 2024
J
Jen
US
Great consultation experience
We had a lovely salesman called Daryl visit for a discovery consultation for an extension and a new front door. He was open and honest throughout and spent a lot of time getting the design we were after and offered us various options to suit our budget. We hadn't been able to proceed with the project at the time and, although he was here to sell, we didn't feel pressured at all. Once we are able to take the project on again, we'll absolutely be contacting EYG and Daryl to re-quote. I'd recommend anyone looking to get an extension to put them on the list to get a quote as the higher-end option. They are a trustworthy local company to consider.
Date of experience: March 11, 2024
S
Sophie
US
Worst sales experience I've ever encountered
I've just had a sales man out to give me a quote for a few doors and I found him bizarre, rude and to be honest I felt really uncomfortable throughout the whole appointment. He was patronising, condescending, didn't introduce himself (after a crap joke about him being from tv licensing) at the door and instead let himself in and despite me saying I didn't want to play 'guess the price' he continued. He also walked away with the quote on a pad and paper so even if I was willing to go with EYG, I wouldn't feel confident that it would still be available to me after he left. I knew exactly what I wanted in the design of the front door but he tried to convince me of his preference instead and then made some rude comments about the decor in the house we have just bought (and as I told him, are planning to renovate). Just a really crappy sales style and an unpleasant visit.
Date of experience: February 29, 2024
GM
We had bi fold doors fitted back in…
We had bi fold doors fitted back in 2017 , unfortunately from then till now, we have had two small issues, but one phone call to the service department and they had an engineer attend within two days. Absolutely fantastic service would highly recommend the company and The after sale service
Date of experience: February 28, 2024
GB
G Burns
US
Anyone requiring Georgian type windows…
Anyone requiring Georgian type windows avoid this firm. What we were not warned when ordering a full house of replacement windows is the fact that you also get for your money white shards of plastic sitting on the black inner lining between the glass . Apparently this is acceptable if not visible from 2 metres !!! Every window is irritating when looking out .Very disappointed and very poor after service. Had fingers well and truly burned with EYG .
Date of experience: February 18, 2024
RL
Replacement windows and doors
Just had new windows and doors fitted. A first class job completed by Michael and Matthew from Newark depot. Two of the most pleasant fitters you could ever meet and a credit to EYG. Everything was done on time they kept the workplace tidy and the interuption to an absolute minimum. The quality of the finished product is excellent. Well done to all involved.
Date of experience: December 12, 2023
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