EYG Home Improvements
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Dont fall for their false 'teaser' quotes.
Bad experience with this company, one of three companies I invited round to give quotes for 7 replacement windows. Martin attended in March and measured all windows; he gave a quote which was competitive and similar to the other two. He made no mention of the lack of lintels above each of the four upstairs windows, which was clearly apparent as they were identifed by the other companies. I accepted the quote in good faith, and signed an initial contract. A surveyor was arranged and Simon arrived some weeks later. He immediately identified that four 'steels' were required above the upstairs windows and said that the cost would now be increased by over £900. I refused to pay anymore than agreed initially at which point he called EYG and told me we could get away with only three steels with an increased cost of over £700. Again I refused to pay anything further. I asked EYG to clarify the position and John Waugh, Domestic Sales and Marketing Director got involved. Four days later I got a text stating the installation team would contact me shortly. Still no new quote had been written or communicated to me, so I called EYG myself to be told the additional cost of £700 plus was still live on the contract. I immediately cancelled the contract and got my deposit back within 7 days. A happy ending though, I have received a more professional and fair response from local firm JF Bodmans & Sons in Doncaster who charged much less to negate the lack of lintels. I am awaiting an installaion date from them.